Just a rant and probably beware of using Aunt Betty.
I had booked my domestic flight with Aunt Betty and requested them to change my flight to another date.This request was completely inline with their policies. the representative agreed to collect a cancellation fee of 55 AUD for existing booking, airline change fee of 89 AUD and the fare difference. My booking was for 4 Passengers and 1 infant.
However when rebooking , the agents elevate the prices for the new booking. Although the flight ticket fare is shown as $344 on Aunt Betty's website, but the agents see on their end fare as 520 AUD which is quite high that what I can see on their own website or even the airline website directly. So the fare difference is extra $176 per person which is considerable for 4 persons.
Then the agents pressurise and tell you that the fare is increasing and add 30 AUD after every one hour while as the website still shows same fare.
Further they try to push infant charges where as infant is considered free by Virgin Australia,
This way they collect a lot more fare difference than the money. Even upon sending the screenshot of the fare for them to check with their team, there was no assistance provided whatsoever.
I just think this is a fake fare rise scam.
I am sure all other subsidiaries like flight center, BYO JET would also be using same techniques to extract $$$.
TLDR: The fare difference charged while rebooking is very high than normal fares.
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