Placed an Order and Store Called Back to Say They Can't Do It for That Price

odd1out on 17/04/2023 - 15:27
Last edited 17/04/2023 - 16:29 by 1 other user

Good day OzBargainers! Just wanted to discuss and receive some advice.

I purchased a pair of speakers here

PSB Passif 50 ($1999), RRP for $4999 and most places selling it between $4100 and $4200. After placing the order, I received a call a few hours later advising that they're unable to sell it to me for that price and offered to sell it to me for a higher price. (It's not unusual for speakers to go on sale for 50-60% off, even currently most of the focal range is on sale for 40-50% off the RRP so it didn't strike me as a pricing error)

In everyones experience, what usually happens in these cases? Can a seller just cancel the order and not honour the pricing? I'm not sure if Audio Influence is a reputable seller or not but has anyone had any experience with them?

Cheers!

Electrical & Electronics

Related Stores

Audio Influence
Audio Influence

Comments

  • spackbace on 17/04/2023 - 15:31
    +18

    Can a seller just cancel the order and not honour the pricing?

    Yes

    https://audioinfluence.com.au/pages/terms-of-service

    /thread

    • sween64 on 17/04/2023 - 15:38
      +5

      Haha I was about to post the exact same message, including the quote and close thread text. Well done good bargainer!

  • Muzeeb on 17/04/2023 - 15:35
    +3

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    For those too lazy to follow spackbaces link

  • sween64 on 17/04/2023 - 15:39
    +1

    $1999 sneakers

    Negging deal. Over priced. No bargains listed.

  • odd1out on 17/04/2023 - 15:42

    Cheers gents

    • Muzeeb on 17/04/2023 - 16:10
      -6

      Are you assuming spackbaces gender?

  • bobbified on 17/04/2023 - 15:48
    +7

    It was probably a pricing error on their end. At least they had the courtesy to call and notify you. They could've did what most places do - just cancelled your order and put you on hold for hours when you try to contact them.

  • deme on 17/04/2023 - 16:01
    +5

    They still haven't updated their website:

    PSB PASSIF 50 STANDMOUNT LOUDSPEAKER
    BRAND: PSB SPEAKERS

    No reviews
    Regular price$4,999.00 Sale price$1,999.99 Save $2,999.01

  • JimmyF on 17/04/2023 - 16:33

    Can a seller just cancel the order and not honour the pricing?

    Yes, see ACCC for guidance on pricing errors.

    PSB Passif 50 ($1999), RRP for $4999 and most places selling it between $4100 and $4200.

    and yet you're still shocked they are cancelling the order when its half price of everyone else.

    • odd1out on 17/04/2023 - 16:53
      +2

      As I mentioned in my post, speakers are quite often on sale for this sort of discount. The markup on speakers are massive and the sale prices are normally the 'correct' price. If speakers arent in demand then many stockists will reduce them to clear. Dynaudio, focal etc quite often go on sale for half price

      Here are just some examples of genuine discounts off RRP:

      https://www.sightandsoundgalleria.com.au/product/focal-kanta…

      https://www.sightandsoundgalleria.com.au/product/focal-kanta…

      • JimmyF on 17/04/2023 - 17:45
        -2

        If speakers arent in demand then many stockists will reduce them to clear. Dynaudio, focal etc quite often go on sale for half price

        Then take your business elsewhere.

        At the end of the day, you can't FORCE a business to sell a product to you at a price you want.

        • Almost Banned on 17/04/2023 - 18:37
          +2

          But you can force a company to honour a contract.
          And that is really the critical issue here - does OP have a concluded contract.

          • odd1out on 17/04/2023 - 18:44

            @Almost Banned: Not sure what a concluded contract is but I did receive order confirmation. Doubt that helps much

          • JimmyF on 17/04/2023 - 19:52
            -1

            @Almost Banned:

            But you can force a company to honour a contract.

            See contract clauses

            And that is really the critical issue here - does OP have a concluded contract.

            Which they can void at will, LEGALLY.

        • odd1out on 17/04/2023 - 18:41
          +3

          I think you're missing the point. They were listed for a good price and it suited my needs so I bought them. I didn't force them to list it for that price nor did I force them to honour the price.

          This is the first time it has happened to me so I sought advice from the ozb community. Now I know for next time

          • JimmyF on 17/04/2023 - 19:54
            -3

            @odd1out:

            nor did I force them to honour the price.

            Well you are, as this is your entire point of your post, they cancelled and you want the speakers at that price. How can they legally do that to me.

            This is the first time it has happened to me so I sought advice from the ozb community. Now I know for next time

            Pricing mistakes not being honoured are very regular occurrence on ozb, so I'm surprised this is the first time you are seeing all this happen.

            • odd1out on 17/04/2023 - 20:11
              +6

              @JimmyF: Wanting to understand my rights as a consumer isnt forcing someone to sell me an item for the price that i 'wanted'

              Not sure why you're having a go at me for asking the question

              • JimmyF on 17/04/2023 - 20:26
                -2

                @odd1out: Not having a go at you, you seem to think the pricing should be 'valid' as every now and then they go on sale but the retailer is saying no. ACCC says retailer can cancel for pricing errors. /thread. Nothing you can do about it.

                Put it another way, the supermarket has 1/2 priced sales too, but doesn't mean I get that item 1/2 price when its not on sale.

  • brendanm on 17/04/2023 - 16:39
    +17

    Doesn't seem like much of a price error if they haven't updated their website.

    • Almost Banned on 17/04/2023 - 18:38
      +6

      And it specifically notes that it is a sale price.

  • garetz on 17/04/2023 - 18:17
    +2

    Doesn't seem like a reputable seller if they are willing to try to pull this off. When you price something too cheap, and then they bump up the price like that after the sale, there is a word for that. Predatory pricing.

    • freefall101 on 17/04/2023 - 18:33
      +4

      Predatory pricing is when you drive out the competition by selling things at a loss so no one else can compete.

      What you're thinking of is bait and switch.

    • dmbminaret on 20/04/2023 - 03:16

      Bait and not switch.

  • Almost Banned on 17/04/2023 - 18:39
    +12

    If Audio Influence has been notified of the incorrect price and have confirmed they are aware of the error and failed to take steps to correct it - then continuing to advertise it to the public at a price that they are not willing to honour is misleading and deceptive conduct regardless of the contractual issue.

    • JimmyF on 17/04/2023 - 19:55
      -3

      is misleading and deceptive conduct regardless of the contractual issue.

      Yeah they are racking it in with all those cancelled and refunded sales they are getting.

  • Rako on 17/04/2023 - 22:33
    +1

    I had something similar recently where they wouldn't honour the price they had offered the goods at, even though I had already paid they wanted to refund me, it was an online sale, so I wrote to the big boss of the organistaion, he let me have the goods for the price I had paid. The power of the letter!

    • odd1out on 18/04/2023 - 00:02
      +1

      I'm glad it worked out for you. I would be ecstatic if I got to keep the goods for what I paid :)

  • pjcook on 18/04/2023 - 09:12
    +3

    Classic bait and switch pricing. Pretty sure it is illegal now. Check with ACCC

  • dmbminaret on 20/04/2023 - 03:25

    The real problem with these scenarios is there is no recourse. ACCC won't deal with consumers directly, they're more of a watchdog and regulator.

    Fair trading won't help you out unless there is a bunch of complaints received about that retailer.

    So, at the end of the day, you have 'consumer rights' but no way to invoke them. Only avenues are negative reviews and social media, back and forth communication at a pest level or personally funded legal advice if applicable.

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