Postman Won't Give Me My Parcel

mrvaluepack on 09/05/2023 - 16:31
Last edited 09/05/2023 - 16:57 by 1 other user

I arrived home and found parcel delivery van in my driveway.

I said "hi, what do you have for me?". He said he rang door bell twice and was about to leave and he couldn't give me my parcel because he had already logged it in the system as a missed delivery. He then said I had to pick it up from the nearby post office. I said you got to be kidding, I'm right here. He said nope and tried to cancel it in the system but couldn't, and left. Looked in mailbox after he left and found a missed delivery collection card.

Wtf..is Auspost's system that inflexible or is this driver a noob that doesn't know what he's doing.

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- HangryCakeStore on 12/05/2023 - 14:11
  
  The guy below could have gotten the postman fired
Logical on 12/05/2023 - 11:05

+1

some time ago when I got home I had a missed you card in my letterbox for a parcel via AusPost. I recalled seeing the delivery van around 500m away on another street, so I jumped back in the car with the card, chased the van, and politely asked to get my package. The driver scanned the item, saw my ID and gave me the package.
- easternculture on 12/05/2023 - 12:05
  
  so I jumped back in the car with the card, chased the van, and politely asked to get my package.
  
  Sounds like a scene you would see on fast and furious, except Dom would challenge the australia post driver to a race in the tight streets of Bankstown and 5 laps around bankstown centro to earn his respect, after he wins, he asks for the package and then says his famous quote "it's all about family"
  
  While the delivery drivers hands the package to Dom , Dwayne Johnson(wearing a metal backpack) intercepts the package and a crane with a magnet pulls him up 50 metres high onto the newly built western sydney university campus where a R34 modified with helicopter blades awaits him as he needs to quickly fly to melbourne before his 7 eleven fuel lock expires in 25 min and 25 seconds.
  
  Only in Bankstown Hoyts on 25.05.25
dixy on 12/05/2023 - 12:43

That's good that at least the driver rang the door bell twice. The other day I had a auspost driver who left a missed delivery card in my mailbox without even ringing the door bell. I was inside the house at that time and later realized what the driver did when I saw it on my camera.
Three on 12/05/2023 - 15:02

I leave my postie a $20 gift card every Christmas. My mail is never wet is always properly inside the box. My parcels are wrapped in plastic bags if it's a rainy day and I asked them to sign for them for me if they needed a signature. This postie has been mauled by a dog in the past and is still out there delivering. Gets chased by dogs constantly and is paid stuff all and had to have a second job to support their family. I found a parcel from a courier on the side of the road, must have fallen out when they stopped to make a delivery, I gave it to my postie and they rang their boss and were told to take photos of them delivering it. Auspost is awesome in my books.
- mrvaluepack on 12/05/2023 - 15:08
  
  Where i live its never the same person for more than 3 months..be it delivery drivers or postman.
- easternculture on 12/05/2023 - 15:16
  
  Not sure if you are serious or taking the piss 🤣
postiePaul on 12/05/2023 - 15:41

+1

Auspost parcel delivery driver here.

Once a parcel has been scanned as carded there is no way to deliver it without going to the post office and having it accepted onto the system there. I've been caught by this a couple of times, clicked "carded" on the scanner only to have the customer show up as I was leaving. If I had handed the parcel over I would have been unable to remove it from my scanner, a major problem for me!
There are reasons for this, chain of custody stuff, but it can be frustrating for all concerned.
- EmployeeRockgod70 @ Australia Post on 12/05/2023 - 16:01
  
  +1
  
  This is true, however, you CAN re-scan the parcel as delivered, you just get a compliance error back in the office.
  This used to be a concern but i'm led to beleive there is not as much focus on compliance compared to customer satsifaction these days.
  Keep up the good work.
  - easternculture on 12/05/2023 - 16:12
    
    Do you guys know each other
    - EmployeeRockgod70 @ Australia Post on 12/05/2023 - 16:20
      
      Not likely
  - Igaf on 12/05/2023 - 16:22
    
    How are compliance errors followed up?
    - easternculture on 12/05/2023 - 16:28
      
      -1
      
      They are not followed up 🫡
      
      but i'm led to beleive there is not as much focus on compliance
  - AssociatedHamBoi69 @ Australia Post on 12/05/2023 - 20:28
    
    +1
    
    not as much focus on compliance compared to customer satsifaction these days.
    
    You'd be surprised……..
  - postiePaul on 12/05/2023 - 21:06
    
    +1
    
    It's been a few months since this last happened to me, has something changed? I've never been able to find a work-around and I've asked people who seem to know the system inside out.
    Does scanning the parcel in as if you're sequencing it for the first time make it available to deliver even if it's carded? If it has been delivered on the system after doing this, but still shows up as needing to go to the post office, we have a couple of "compliance focused" people here who could make this awkward.
    At the end of the day customer satisfaction should win here but it would be nice if there was an easy way to do this.
tollcompetitor on 12/05/2023 - 23:26

+1

Not sure how the contractors scanners work but as a AP postie, this happens to me more often than i would like. On my scanner it will show up as Transfer to Post office, I will then Transfer to Home base, Re-sequence it back in then scan the parcel as normal. If they pull me up for any compliance issue, so what? the customer got their parcel right? Why does some figure not look right on your piece of paper matter. F management.

Postman Won't Give Me My Parcel

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