FYI: Potential stability issues when upgrading Surface Pro 7+ with the Western Digital WD SN740 SSD

LG-Dawg on 30/05/2023 - 14:16
Last edited 03/06/2023 - 14:50

Given the popularity of the WD SN740 drive on ozbargain, I wanted to flag issues some surface book owners have been facing with the drive.

I installed a 1tb WD SN740 into my Surface 7 Pro + (8gb) two months ago, but experienced frequent crashes and reboots despite having done a clean install of W11 and updating everything.

As the event log and diagnostic tests didn't point to anything obvious, I decided to start again and install Windows 10. But, the crashes continued.

Figuring it probably has something to do with the new drive (duh) I googled the issue, and found others are facing similar problems:
https://www.reddit.com/r/Surface/comments/zgyqcc/surface_pro…
https://www.reddit.com/r/Surface/comments/q5h64e/sp8_crashin…
https://answers.microsoft.com/en-us/surface/forum/all/surfac…

Everything on my surface book has been updated (including the drive's firmware), so I think the issue is yet to be addressed. But (so far) turning off 'link state power management' on the drive appears to have fixed the problem:
https://www.tenforums.com/tutorials/100629-remove-link-state…

FYI, I've seen people with SP8 also report this as a problem too. My model is the same as the one from this deal here.

Computing Computer Component M.2 M.2 2230 M.2 PCIe NVMe SSD Western Digital

Comments

  • beatsntoons on 03/06/2023 - 13:55
    +1

    Surface Book or Surface Pro?

    • G-Dawg on 03/06/2023 - 14:51

      Surface Pro 7 +.

      (+ Thanks. I've edited the post to make this clearer).

  • Untalentedllama on 17/06/2023 - 19:44

    Thanks for sharing this - do you know if there are known reliable SSDs for the 7+?

    • G-Dawg on 17/06/2023 - 20:08

      I'm still using my WD SN740 drive ATM. Since applying the fix above I haven't suffered the same stability issues, but who knows if a windows update will reverse this.

      It think there are suggested drives in one of the reddit threads I linked. From memory the consensus was to go with the same drive Microsoft uses.

  • mostlygordon on 22/06/2023 - 21:45
    +1

    Just upgraded my SP X SQ2 with a WD SN740. No crashes or freezes. Sleep / wake works fine. No registry hacks required.

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