Planned nbn Maintenance

afoveht on 31/05/2023 - 09:17
Last edited 31/05/2023 - 09:59 by 1 other user

Approximately on average every couple of weeks I receive an email / SMS from my provider that there will be a disruption to the NBN, usually lasting for 8 or 10 hours. IMO these used to occur mostly at "quiet times" starting around midnight but now seem to be most often within business hours.

Using my approximation that's like 1 in 14 days, or 7% of days, pretty adversely affected. Not sure what benchmarks to compare against but IMO this is somewhat lousy at first sight.

Is this regularity of downtime a common experience for others on the NBN?

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NBN Co

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  nige0090 on 31/05/2023 - 09:23

  Do the outages always take place?
  We recently had emails for 8 or 10 hours maintenance outages for every day one week.
  But we only had downtime on one of the five days.

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    afoveht on 31/05/2023 - 09:26

    I dunno, not here all the time, and if planned for the day I make sure I'm out doing something else - but I have noticed them occasionally at night when they are planned.

    • 

      nige0090 on 31/05/2023 - 11:55

      +1

      If you are impacted by a couple of days outages, ask your NBN provider for compensation for x days no service.
      We did this when we were messed about with our NBN installation, faulty modem, installer no shows etc, and did get a refund

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  mortymorty on 31/05/2023 - 09:32

  +3

  I get those planned outage notifications fairly often, maybe once every month and a half, but I find there is mostly not an actual outage at the time.

  I think they're just covering their butts in case they mess something up when they're working in an area and manage to accidentally cause an outage.

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  jv on 31/05/2023 - 09:41

  +1

  Is this regularity of downtime a common experience for others on the NBN?

  With Superloop on HFC, then yes.

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  DiscountForThee on 31/05/2023 - 09:45

  +1

  Get these all the damn time with HFC. Never had a single interruption when I was on FTTP near the CBD in Brisbane :(

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    nige0090 on 31/05/2023 - 12:01

    It may not be relevant, but…
    When our HFC was first installed we did have the HFC modem lose connection and reset a few times a week, which was very frustrating if you are working form home and in frequent meetings.
    I installed a small UPC for the HFC modem and the problem disappeared.
    I think our mains supply must have brief brown outs, which affected the HFC modem, not enough to affect most other devices.

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      DiscountForThee on 31/05/2023 - 13:07

      Oh yeah the modem isn't amazing and certainly also gets very hot on warmer days - but the amount of texts and emails that I get from TPG / NBN about upcoming maintenance and emergency work done in my area is insane. Never got a single one of these messages on FTTP.

      Like djsweet below I also just ignore them now, they're very quick interruptions if any, usually.

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  djsweet on 31/05/2023 - 09:47

  +1

  I get them maybe up to 10 times per year, however, there is rarely an actual outage. I just ignore them. I think there has only been one time where it actually disrupted me. I wish they would be a bit more accurate rather than banging out "Planned Maintenance" messages to everyone so frequently that everyone ignores them.

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  skid on 31/05/2023 - 10:17

  Yes, same regularity here. To state the obvious, the outages are location based and there may be more activity (upgrades/new connections) in your area at present.

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  Store RepChaddy @ CPK Web Services on 01/06/2023 - 16:29

  Yeah generally most of the NBN notifications are for either work on the HFC network, or work that has been needed to be done at the POI level such as upgrading network software and connectivity. As a provider owner I can say that NBN Co and the wholesale network providers in particular over estimate the time that the work will take to allow for things to be rolled back if something goes wrong.
  Generally you should only notice a few minutes downtime for the most part depending on what the maintenance is and if its your ISP needing to upgrade equipment or NBN Co.
  NBN Co sometimes don't even announce that maintenance is going to happen if its on a local level they just go ahead and do it, because residencial services don't get the same guarantees as business grade services.
  I would suggest having a phone ready to go to hotspot off at a bare minimum for those longer un announced outages.
  Though luckily most of the ones that NBN Co forget to announce are after business hours normally.

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  T-man on 02/06/2023 - 22:41

  Never get that message with Telstra