TLDR: sent my L5P into Lenovo support to repair the shutter button. Got it back with numerous replaced components and fan noise problems. How can I get a satisfactory resolution?
The L5P is a popular OzBargain gaming laptop and I naturally got one. I increase the ram from 16 to 32GB and it was great but the camera shutter button broke after about 6 months. I didn't really care until Elpres suggested "Warranty repair".
With less than 4 weeks of warranty left on the laptop, I contacted Lenovo and sent my laptop in for repair. After they picked it up, it took many emails, phone calls and nearly 7 weeks before I got the laptop back. Delays were attributed to waiting for parts.
When I got my laptop back, I realised why they kept it for so long. Their diagnostic note confirmed that the "Camera shutter button is broken." Their repair note stated "Replaced motherboard, camera, EDP cable, USB board, mic board and display module. Re-installed Windows OS and latest drivers and updated BIOS."
I am shocked at the amount of replacement they performed. It's also annoying that they reformatted my device for a shutter button fix. All this could be ignored if my laptop worked. Unfortunately, it had two obvious problems, it should spontaneously lose power within minutes of use, the fan would run at high speed with minimal usage.
I contacted Lenovo again who suggested I reset windows and install BIOS updates. This appears to have fixed the random power off problem. The fan speed and resulting sound remains a problem. It is constantly too loud to be used normally.
I am concerned Lenovo support will leave me with a functioning laptop that is too noisy to use. The 1 year warranty has now expired and I am waiting on Lenovo support for further reply.
Are there any suggestions from the community on how to handle this situation to get my laptop back to an acceptable state?
Waiting 7 weeks for a laptop repair doesn't seem reasonable. I would have pressured them for a refund as it has a major problem under ACCC guideline:
and
https://www.accc.gov.au/consumers/problem-with-a-product-or-…
As your manufacturers warranty is over, you'll probably want to use this guarantee to complain that the repair has made it worse and you want a refund due to defective product.
You may want/need to approach the vendor instead of Lenovo directly if not purchased from them direct.