nbn Speed Issue

z459225011 on 11/07/2023 - 23:32
Last edited 13/07/2023 - 13:58 by 1 other user

13/07/2023 The reply on the wifi band are right. I turned off the 2.4GHZ, run the speed test on 5Ghz, the download speed upgraded to 350mpbs, is it normal for a nbn 1000/50 plan?

My connection type is HFC and on a NBN1000/50 plan. I have the issue is my download speed is only 100mbps but my upload speed is 40mbps. I have contacted the technical support, they let me did some speedtest on spot, and refer for further investigation. But it has been 2 weeks and nobody give the answer. Could someone advise what should I do here? My router is ROG AX11000.

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  Hybroid on 11/07/2023 - 23:35

  +1

  100 megabit or megabyte? There's a big difference.

  100 megabyte/second would be pretty good for a gbit connection.

  100 megabit/second means you need to chase them again. Not much we can do without magic wands.

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  Cheapascents on 11/07/2023 - 23:39

  +2

  check ethernet cable to make sure its cat5e and above, as cat 5 cables is limited to 100Mbp/s
  make sure laptop/computer is set to full gigabit speed duplex, if its set to 100, it will be limited to 100
  check qos settings on router, to make sure its not shaped to 100
  reset ntd and pc router
  plug laptop or computer directly into the ntd to perform isolation speed test is all above fails (you will need to kick your session offline, access it through the app if you can)

  call up provider to make sure home ultrafast is selected on nbns back end. good luck

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    z459225011 on 13/07/2023 - 14:01

    I turned off the 2.4GHZ, run the speed test on 5Ghz, the download speed upgraded to 350mpbs, is it normal for a nbn 1000/50 plan?

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  Aap Ke Papa on 11/07/2023 - 23:45

  -5

  Ensure you are using 5G wifi network

  • 

    shxhshzhz on 12/07/2023 - 00:18

    +4

    I think you mean 5GHz

    • 

      Aap Ke Papa on 12/07/2023 - 22:48

      Yes that is what i meant. Sorry.

      • 

        shxhshzhz on 12/07/2023 - 22:49

        No need to apologise. 👍

        • 

          Aap Ke Papa on 12/07/2023 - 22:51

          @shxhshzhz: I am not sure why people are negging me 😂.
          I literally fixed my speed issue by using 5ghz. 2.4 was not letting me go past 100mbps. 5ghz instantly pushed my speed to max limits.

          • 

            shxhshzhz on 12/07/2023 - 22:52

            @Aap Ke Papa: The neggers show no mercy . It's probably just because you wrote 5G instead of GHz😂

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  Spamazon on 12/07/2023 - 07:11

  Try turning it off, then turning it on.

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  Rob-4x4 on 12/07/2023 - 08:19

  I regularly get the helpful sounding people from "Telstra NBN" calling me about the NBN problems I am having.. maybe they could help you out :) :) :)

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  Topdog on 12/07/2023 - 08:21

  how old is the modem? when i upgraded to 1000, i had to get a new modem as the one installed when i first got NBN could only 100, can the modem/router handle the 1gigabit connection?

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    ESEMCE on 12/07/2023 - 10:11

    Yes it can. It's a VERY expensive, current model consumer grade router.

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  KingJuf on 12/07/2023 - 13:42

  +1

  Check if your router has something like Adaptive QoS setup with a shaping speed, may be set to 100mbps potentially.

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    z459225011 on 13/07/2023 - 00:27

    I tried close the QOS and rubbed the test. Speed test still remain the same.