Router Connection Problem

rickr on 30/07/2023 - 08:38
Last edited 30/07/2023 - 12:33 by 1 other user

Hi Everyone.

I have three Android media boxes that don't appear or connect to my Telstra Gen2 router. They can connect to my phone Hotspot. Everything else can connect to the router ok. I tried the 2.4GHz setting on the router and it's still the same. Maybe the Wi-Fi is not compatible. I don't want to bin these…

• 

  JIMB0 on 30/07/2023 - 09:11

  -1

  Some devices will only connect if you disable the 5ghz band completely vs having both bands available.

• 

  Jimothy Wongingtons on 30/07/2023 - 09:39

  Have you tried turning it on and off again

  • 

    Malik Nasser on 30/07/2023 - 09:47

    +2

    No, but he has tried turning it off, and then back on again.

    • 

      Jimothy Wongingtons on 30/07/2023 - 09:56

      +1

      Well I’m out of ideas

• 

  Danstar on 30/07/2023 - 11:53

  Try turning off band steering in the wifi settings of the router

• 

  AdosHouse on 30/07/2023 - 13:43

  +2

  Also check out what the Authentication Method is. I set up a new fancy modem for my parents and put it on WPA3 for best security. Turns out mum's old crappy tablet only supports WPA, so it could see the network but not connect. Dropped the modem to WPA/WPA2 Personal and it connected fine.

• 

  rickr on 31/07/2023 - 09:47

  Thanks for your replies,switched off and on that many times,router on 2.4ghz,turned steering on and off,and changed WPA settings,and still the same.I will continue using the Boxes with the Phone Hotspot,darn annoying tho!