Cancelling Insurance with Active Claim

zman09 on 07/08/2023 - 18:23
Last edited 07/08/2023 - 18:24

Have a claim with the current insurance company and was going to cancel tomorrow (got new insurance) as I thought the repairs are finished and claim resolved but now just found out there seems to still be an issue with the car after the repairs.

If I cancel the old insurance are they still obligated to resolve the existing claim or will it be harder to get them to sort it out if I’m no longer a customer?

Automotive Car Insurance Insurance

Comments

  • Euphemistic on 07/08/2023 - 18:28
    +6

    I’m gonna go out on a limb and say keeping the insurance with the claim company will make life easier.

    Nothing dating you can’t cancel the policy once the issue is resolved.

  • oscargamer on 07/08/2023 - 18:28
    +2

    Yes the existing claim remains unaffected

  • 7ekn00 on 07/08/2023 - 18:41
    +7

    Theoretically, they are obligated to resolve under existing claim without hassle
    Practically, they become non responsive and sluggish (but still APPEAR to be addressing the existing claim)

  • SBOB on 07/08/2023 - 18:41
    +1

    are they still obligated to resolve the existing claim or will it be harder to get them to sort it out if I’m no longer a customer

    Those two outcomes can both be expected

  • zman09 on 07/08/2023 - 19:23
    +4

    Thanks all. Don’t need the headache, guess will just cancel the new insurance and just wait till these guys have sorted it out fully.

  • 87percent on 07/08/2023 - 20:21
    +2

    I’ve told this story before, but I was insured with aami and a few weeks before my insurance expired, I got hit. Car was driveable and they said bring it in a couple of weeks.

    In the meantime, I was getting doing quotes to see what my renewal would be, and they said they couldn’t renew my insurance because it had existing damage.

    The logic that was applied was mind blowingly stupid

    • lordra on 07/08/2023 - 22:48
      +2

      So lesson learnt was to insist on it being looked at right away I suppose.

    • JimB on 08/08/2023 - 10:03

      Makes sense to me from an insurer's view.

  • funkyblue on 08/08/2023 - 08:57

    Existing claims are fine. As long at it's in the date of the old policy and you've paid the policy, before moving someone else.

    I've made a claim after I've cancelled before, but it was inside the dates of my past fully paid policy.

    Find your Product Disclosure Statement (PDS) and have a read. I've listed Suncorp as an example here.

    https://www.suncorp.com.au/insurance/policy-documents.html

    Drop me a line if you get stuck. Happy to help :)

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