Yesterday I ported my number from Boost to catch connect. I received an email from catch connect that the service has been successfully activated. I put in the new sim card from catch, but can only make SOS calls (and of course the old sim is no longer working). Since this was after 6pm on a Saturday I couldn't get help from them.
This morning at 10am I reach out to them. Apparently they're aware of the issue and are working with Optus to resolve it. In fact they've been aware of it since the middle of the week. So they allowed me to port my number even though they knew they were having issues porting over numbers. They're not giving me an eta on when the issue is likely to be resolved. Given that they haven't resolved it from the middle of the week, it could take days or even weeks.
Has anyone else been having this issue? What do you think can be done?
Fyi - don't port on weekends