Their support line is TERRIBLE and NON-EXISTENT. I've scoured the website and zilch! An amount of $5.50, it came from an automatic payment. I asked Paypal to call any incoming and whether they can assist. However, for something like this where there's nothing I can find in their FAQs and no way to contact, how do I go about? Have you been able to contact them or did you need a third party?
Usually live? I never see it!
And the support help is only for restaurant and grocery related. They dont have one for unknown automatic payment charge.
Go to "Help with an order" > "Past orders" and select "My card was charged more than once" in the live chat options then wait for a customer support rep.
Yes they have live help. If they're really busy, they respond back in a few mins and you get notification in the app to reply further.
https://files.ozbargain.com.au/upload/255280/106596/uber.png
Did you order grocery recently?
This occurred twice to me too.
Once was refunded automatically the other I've complained to paypayl.
Was it related to a grocery order?
Can you explain why this happened?
No. I have no idea idea why it occurred.
If paypal doesn't refund me, next step is a chargeback.
with all these apps you sign T&Cs which include they may make 'adjustments' as they see fit and auto bill your accounts
keep paying $45 for your cold stale soggy late half-eaten unhappy meals
UberEats have support help in both the app and website. Usually live on chat too.
https://help.uber.com/ubereats/restaurants