Hi
Apple PCs etc all come with 1 year warranty. I’ve read a few sites that state Apple under consumer laws in Australia have to provide a 2 year warranty. However, I can’t find any ruling or policy on this.
Is it accurate? Is it connected to hardware and transferable?
I am considering a used Mac Studio.
Google ACL rights, it is not a warranty, but offers consumers reasonable protection against faults/problems.
I love how there’s a certain element of non commitment to it - like it’s all based on what a ‘reasonable’ person would expect… but from my years in retail and wholesale man there are some absolutely unhinged people out there…
In summing up it's the ACL, it's Mabo, it's justice, it's law, it's the Vibe and, no that's it, it's the vibe. I rest my case
So 12 months unless you mention ACL then we will give you 2 years.
That's the way it worked with my washing machine. The warranty stops at the end of two years. Unless you mention ACL, and say that refusing to fix a design/manufacturing fault after that is tantamount to saying that's all the reliable life a consumer should expect from that product, then they fix it for free.
Apple Limited Warranty: 2 years from date of purchase for Apple Watch Edition, 1 year from date of purchase for all other Apple products (except iPhones on 2-year purchase contracts)
Yup, I was simplifying. No idea why the watch would be 2 years rather than 1.
@try2bhelpful: The gold version of the Apple Watch Edition started at US$10K, customers spending that much perhaps expected a longer warranty
@sumyungguy: If you are spending that much money on a watch you probably expect Jeeves to “do” for you as well.
The change to two years applies to iPhones, where customers were paying off their phones over two years but getting warranty for one.
I was just reading about this on reddit the other day. Apparently, you need to specifically claim your rights under ACL, otherwise they will just go via the terms of their limited warranty.
See the first comment from "TheAppleTraitor" who is an Apple retail employee.
https://www.reddit.com/r/AppleWatch/comments/16fl7he/comment…
Now, most retail employees will process claims under ACL where they can because we know the customer is entitled to it and we’d rather avoid the unpleasant conversations. However, it’s important to remember that official training specifies that we are not to discuss or debate ACL coverage due to the “legalese” nature of it.
So, when it comes to “by the book” service. Employees should process everything under Apple’s limited warranty before everything else and provide Australian Consumer Law coverage when the customer requests it. Essentially, the customer must be the one to “claim” ACL coverage.
In terms of transfer of ownership, the warranty is tied to the device, so as long as you are able to activate the device using your iCloud account, then it will transfer to you. On the mac, you can go About Mac > Service > Details… and then it will show you the purchase date and whether you have valid coverage or not.
Thanks.
Where I’m unsure now is whether the ACL transfers. I called the ACCC and they had no idea so transferred me to Vic Consumer Service who equally had no idea but believed it didn’t. This is their job to know!
yeah, usually there are no issues with them.
I've had Apple tell me at their stores I'm covered by consumer law without even asking. Their support is generally fantastic.
probably because they got done for not telling people previously and lying to them to sell their apple care crap.
Maybe, applecare now is a much better sell as it includes accidental damage insurance, even having never purchased it myself.
Here’s an article from 2013 when Apple made the change to 24 months. As others have said above it’s all about reasonableness. I’ve had an issue with an iPad in second year and it was resolved without cost to me. I did go in ready for a fight and quoted ACL but they seemed plenty happy to just fix.
https://www.zdnet.com/article/what-is-apples-warranty-policy…
I have a Macbook air that was just short of 3 years old and had keyboard issues. Apple said 1 year warranty, but as soon I mentioned consumer law they fixed it. Didn't cost me a cent.
So is there a way for it to show 2 years on the Apple warranty check or its just that we have to claim it under acl later when we have an issue?
According to an Apple employee at an Apple store in Victoria. MacBooks have 3 years of ACL. iPhones, iPads, AirPods, Apple Watches, (and maybe accessories?) are 2 years of ACL.
from google at apple website.
Consumers have the right to choose whether to claim service under the Apple Two-Year Limited Warranty or under their consumer law rights.