What if I Don't Send My Device for Samsung Trade-in

Lbeaniemeanie on 24/09/2023 - 13:48

This is my first time buying a Samsung phone, trying to trade in my old device for the bonus. But after doing a search here, I found that a lot of people had bad experiences with the trade-up program (e.g. send in the device and not getting the refund, etc).

So it makes me thinking what if I don't send my device to them? Now they are holding a security fee of $60. If I don't send in the device, would they just deduct the $60 security fee + admin fee (I think it's $60?) from my account? After they deduct the money would this leave a bad creadit under my name? Besides the $60 admin fee would there be other charges?

I don't want to bet if my experience with Asurion will be smooth and I don't want to waste my time dealing with them back and forth for $60 (if I sell it on ebay or fb it should worth more than that)

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Comments

  • Fredfloresjr on 24/09/2023 - 14:10
    +7

    Bikies around your home 24/7.

  • Jimothy Wongingtons on 24/09/2023 - 14:11
    +1

    Try and report back

    Also: bikies

  • DashCam AKA Rolts on 24/09/2023 - 14:14
    +1

    r/whatcouldgowrong

    Fraud my friend, what's a small fraud between me and a multinational?

  • Jake17 on 24/09/2023 - 14:17

    Do it and find out

    • beaniemeanie on 24/09/2023 - 14:56
      +1

      I don't mind them taking the admin fee from me tho.. just want to know after they deduct the admin fee it'll be case close

    • Drakesy on 24/09/2023 - 18:44
      +6

      This is why we can't have nice things.

  • Drakesy on 24/09/2023 - 15:26
    +2

    You used to only be whacked with them taking your device value out of the held value. So for example i went to trade in my Galaxy s9+ on a S22+, received the $350 bonus trade in value on top of the $80 or so for the s9+. Didn't send the s9+ in and they withheld paying out the $80 on the phone (charged it to the held value later on). Still didn't care as i got the $350 trade in bonus at the time.

    Now i believe it's your device's value + up to $200 in admin fees for non-receival?

  • Jake17 on 24/09/2023 - 15:32
    +2

    Before too long. They will start refusing to give the trade in credits until the device is received

  • cheesecactus on 24/09/2023 - 16:30
    +2

    In the past they only used to charge you the admin fee of <$100.
    So a lot of people would start the process, get the $350 trade-in bonus, and then take the $80 fee for not returning your old device.

    However because of that theyve changed their policies over the past couple years. So read the Tc&Cs….

  • eug on 24/09/2023 - 22:35
    +1

    But after doing a search here, I found that a lot of people had bad experiences with the trade-up program (e.g. send in the device and not getting the refund, etc).

    Don't forget that people only bother writing a post when something goes wrong. You're not hearing from all the other people who have had no problems.

  • coffeeinmyveins on 25/09/2023 - 09:31
    +1

    I found that a lot of people had bad experiences

    If 10,000 people use a service and 10 complain, does that constitute "a lot of people" ? You're only hearing the negatives, I can't see any posts where people are going "oh boy that worked perfectly!!" because those people just go about their lives.

    So it makes me thinking what if I don't send my device to them?

    Then you're committing fraud.

    I had a quick look at their T&Cs and they specify that their is a security fee that you're talking about, they also mention a few other things:

    (c) In-Eligible Device Fee;
    (d) Mis-Grading Device Fee.

    They don't specify what these fees are however a quick google looks to be around $195 for each of these.

    What happens at the 14 days isn't clear beyond not getting the security fee.

    I highly doubt that they'll just let up and accept the loss. You have given them your credit card, and entered a contract with them that you are breaking by not adhering to the terms of the contract, so they could charge you for some nominal fee that is made up by them. The fact that they don't list the cost of the mis-grading fee but then charge $195 shows that the fees aren't fully explained in that T&Cs I found, so who knows what 'breakage' fee they have. Asurion may follow you up depending on how their processes are set up, who knows.

    Do you really want to take this risk to "F around and find out" ?

  • dbell on 26/09/2023 - 11:48
    +1

    Bout to find out as I'm not sending my device back.

    • Rundagust on 14/10/2023 - 16:55

      Please can you give update on what happened. Did Samsung remotely lock your new phone? I heard that was a concern.

      • dbell on 14/10/2023 - 17:06

        Lol nah. They just charged me the trade in value and a late fee. All up it was $150 + $60. The code stack still made it much more worth it and I kept my old phone.

        • mikomaru on 15/10/2023 - 14:48

          I sent a 2$ kmart earphone and they approved it for 500$ trade value lol.

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