Writing Fake Complaints to Companies to Get Free Stuff. Anyone Guilty of This?

Back when I was a teenager, basically before internet was mainstream and people still wrote letters, me and my mates would spend hours writing fake complaints to various companies. Experiences where a product failed on us or a staff member was rude, that kind of thing. We'd do this because they would almost always send back usually vouchers or sometimes products in parcels. Of course this is unethical. Lying through the post may not be illegal, but certainly unethical and whatever. We were teens without jobs so it just felt natural. And really scamming corporations, that's got to be ranked pretty low on the evil scale.

One odd thing I noticed, whenever we had a genuine complaint that is when usually they would get defensive and refuse to compensate. Would get letters back claiming to be from the engineer who designed the packaging listing why our claims were outrageous, their design was perfect, it would never crack, must be our fault. But when making stuff up it would almost guarantee a cheque, a voucher to redeem in stores, or a box full of goodies.

Wouldn't dream of doing it today, can't believe we did it back then. Not just because it's a lot of effort for such low value return. But just wondering if anyone else did this.

Comments

  • +4

    In this economy I’m genuinely surprised it’s not more common place (then Subsequently reported as a genius ‘life hack’)

  • There’s a whole movie about this…

    • +1

      Wait, I'm confused about the movie. So the cops knew that internal affairs were setting them up?

      • What? There was nothing like that in our movie.

    • Which one?

  • If you hang out with any hospitality workers it’s still common, but most people are too dumb to come up with a legitimate complaint. Eat the whole meal then complain. Eg https://www.reddit.com/r/AskReddit/comments/vlewjz/whats_the…

    https://www.reddit.com/r/Serverlife/comments/14ojtl7/what_wa…

    • I had a friend when I was younger who worked in hospo and would still complain at the end of every meal to get discounts/free food.
      Drove me up the wall.

  • +3

    Lying through the post may not be illegal

    It is in fact illegal and considered serious fraud. No statute of limitations for this offence either so I'd be really careful what you admit to on this forum!

    • +3

      considered serious fraud.

      Dude, kids lying to corps is not serious fraud.

    • -5

      ChatGPT doesn't seem to think so:

      In Australia, it is generally not illegal to lie through the postal service in the sense of sending false or deceptive information in a letter or package. However, there are several important caveats to consider:

      1. Fraudulent Activities: If the lie through the post is part of a broader fraudulent scheme or criminal activity, such as mail fraud, identity theft, or financial scams, then those actions can be illegal and subject to prosecution.

      2. Defamation: Sending false and defamatory information through the mail, such as false accusations that harm someone's reputation, may lead to defamation lawsuits. Defamation laws vary by jurisdiction in Australia.

      3. Obscenity and Offensiveness: Sending offensive, obscene, or threatening material through the mail can be illegal under various laws related to obscenity, harassment, or offensive communications.

      4. Illegal Items: If the lie involves sending illegal items through the mail, such as drugs or prohibited weapons, then it is, of course, illegal.

      It's essential to understand that while lying itself may not be illegal in the context of sending a letter or package, other actions related to deception, fraud, or harm can lead to legal consequences. The specific legal implications would depend on the nature of the lie, the intent behind it, and the potential harm it may cause. If you have concerns about a particular situation, it's advisable to consult with legal authorities or seek legal advice for a comprehensive assessment.

  • +2

    My friend's mother got them a whole set of tazos from doing this.

    • +2

      /endthread

  • +5

    I did once as a kid claiming i bought 20 big bags of chips for a party but none had a dragonball z tazo inside… I was dumb enough to put my real phone number and they called my dad. He was not amused.

  • +2

    You rebel

  • I found a Band-Aid in a muesli bar, complained, sent them the evidence. Despite have signature/POD they claimed it was never received 😒

  • +2

    I would write to companies but only with legit complaints eg when a packet of Aspros had a whole strip with no pills enclosed, or when I found a plastic bag in a can of Whiskas. This was many many moons ago. The makers of Aspro sent me 24 packets while Uncle Bens (the maker of Whiskas at the time) sent me a money order for $2.
    I remember my mother writing to Phillip Morris about a packet of Marlboros that had tiny pinpricks in every cigarette, and they sent her ten cartons of smokes in compensation. This was about 30+ years ago.

  • +5

    I once lived in a share house - we would regularly provide feedback to companies directly on their website, both REALLY positive and REALLY negative.

    We found that we probably got equal amounts of free stuff from both positive/negative feedback.

    One of them we messaged a company about how much we loved their colby cheese - they sent us a gift card.
    One of them we messaged a company about how their ravioli literally smelt like wet dog - got a heap of free food.

    Plenty of other examples, but yeah.. can definitely get stuff from directly providing feedback in both directions.

  • +4

    If you go public it's defamation.
    Else it's fraudulent behaviour.

    Explains a lot though…
    This is why we can't have nice things.

  • Recently the most I have gotten from complaining is about 10 bucks, but all have been valid complaints. I will not bother if I have to do more than full out an online form though.

    About ten years ago I got a hair in a sausage roll, complained about it and got sent 50 or so frozen pies and sausage rolls.

  • Nope, lying to gain money is theft.

    I have received gift cards for reporting dodgy food. Last week Woolworths sent me a $20 gift card because I found a foreign object in one of their pies. I always send a photo and all the details I can find on the box.

  • +1

    Dear Scotty,
    As a platinum ozbargain member I have noticed that the quality of Ozbargain forums posts has deteriorated significantly in recent times.
    Many of these posts are poor attempts at attention seeking or blatantly exposing the poster as being too lazy to undertake the most basic of google searches.
    I wonder how you will rectify this situation?
    regards
    JV

  • Don’t know if it’s because my expectations are too high or nothing is good anymore but I need to refrain from writing a complaint letter about anything and everything on a daily basis because it would be too time consuming and detract from my life. Thankfully we have ChatGPT these days so I turn a five bullet points into a well thought out email is several seconds. God bless artificial intelligence!

    • +1

      you realise that in the time it took you to do that, chatGPT also went through your underwear drawer 50,000 times

      • Impossible. Braskic doesn't wear underwear.

  • +2

    30 years ago when i worked in a bottle shop a woman claimed i sold her 15 year old son alcohol and he had to have his stomach pumped. Luckily we had security cameras installed and i was cleared but i could have been fined or lost my job.

    The kid probably got the alcohol from a friend, other family member or stole it and didnt want them implicated but i could have been in the sh$%.

    Fake or inaccurate complaints can have other ramifications to individual staff members but a businesses reputation.

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