Do Terms and Conditions Need to Be Included in an Email?

I received an email from TimeZone that says Claim your $20 Voucher* and there is no information within the email itself.

Here is a link to the image in the email.

I did not even notice the * at first. Then you see it is basically a thing where if you buy $x you get the $20 extra.

What do you think about this kind of thing? Is it one of those things where it is within the rules but just a bit shonky on their side or is it against any advertising rules?

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Comments

  • +1

    Yes there are legal policies e-mail marketing needs to have such as having an unsubscribe button or the fine print can't be similar colour than the background and needs to be legible and needs to be minimum X size font.

    Legally, yes but there needs to be a link or a statement at the bottom to link with the asterisk for the terms and conditions. Even if it's something like * Please see full terms and conditions on our website here (link).

    But in saying that the EDMs are not heavily regulated. The receiver needs to dig deeper on the conditions of the promo.

    If you click the "claim now" banner/button, it may state the terms and conditions of the promo there and this can be a grey area on where the promo condition asterick should be.

    The person who made the promo prob forgot to add it at the bottom. Alot of people make mistakes with EDMs, it happens

    • Actually the spam legislation in Australia doesn't require a button that will unsubscribe you when you click it. It requires a path to unsubscribing, but doesn't require that button that instantly unsubscribes you.

  • There is no information in the email in regards to the $20 bonus. Just that little star at the top of the letter R.

    • Maybe the asterick is the mistake and it is purely a $20 bonus with no conditions?

      Edit: scrap that, all promos have conditions

      • No, when you try and get it you need to load up $50 to get the extra $20.

  • looks like it is a scam email

  • What about the link that says "terms of use" on the email…?

  • Well there is that but dont you think if there is an asterix they should refer to it?
    ?

  • I'm not sure about your question regarding the T&C that has to be included in emails.

    I found the T&C about your voucher though.

    Claim Your $20 Voucher

    Timezone is giving away a $20 voucher to guests to use for their next in-venue purchase. All you have to do is claim your voucher in your Fun App account, bring it to your nearest Timezone venue and make a total purchase of $30 game credit or more (minimum $10 spend required).

    Don't have a Fun Account or don't have a voucher in your account? No worries! Download the Timezone Fun App, log in or sign up with your phone and enter the voucher code GAME20 to claim your voucher. Don't forget to complete your profile and you'll be rewarded with an extra $10 game credit voucher.

    Available until Tuesday 31 October 2023.

    https://www.timezonegames.com/en-au/game20

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