Sony Trade-in / Repair Earbuds

the fig man on 16/10/2023 - 19:04
Last edited 16/10/2023 - 19:59 by 1 other user

I've got a pair of Sony earbuds WF-1000XM4 that have worked really well for the past 1/1.5 years. Recently though, they will go to MAX VOLUME after they're paused. It happens intermittently but at least several times a day. Sony support recommended a factory reset, which seemed to fix the problem but it's back again…

Sony has offered a trade-in for the newer model WF-1000XM5 for $299.

Alternatively, they offered to repair the unit for a fee to be paid 'upfront' but I haven't been quoted an actual fee.

Earbuds are less than 2 years old.

Has anyone else had issues with their XM4's ?

Did you end up doing a trade-in or getting a repair ?

How was the customer service experience etc

Related Stores

Sony Australia

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  Nugs on 16/10/2023 - 19:24

  +2

  "Earbuds are less than 2 years old."
  I'd push for free repair or replacement, as if it's 'normal' to pay hundreds of dollars every two years
  .

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  snuke on 16/10/2023 - 23:45

  Yep, push them to be covered under warranty/Aus Consumer Law.

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  Jimothy Wongingtons on 17/10/2023 - 00:40

  Report back how you go if you do attempt to push then with the acl play.

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  srapid on 24/11/2023 - 16:59

  I had issues with mine, random disconnects and battery draining too quickly on the left one.
  They offered free repair even though it was a few months out of warranty.

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  the fig man on 24/11/2023 - 17:57

  So they offered to repair them — but would charge a fee if nothing found wrong — but i figured out the problem. I would switch between listening to Spotify playlists, and checking Instagram. For some reason, iOS would change the system volume … so switching back to Spotify after the gram would leave volume on max volume.

  Can't say if there's really anything wrong with the buds. Did a couple of factory resets and they seem OK. Didn't bother with the repair