Buying Brand New Whitegoods - Retailer with Best Customer Service/Aftercare?

LChibswong on 17/10/2023 - 09:33
Last edited 17/10/2023 - 09:33

Buying brand new whitegoods - Retailer with Best Customer Service: Delivery & Aftercare?

I'm based in a major metro city and require delivery to a high rise apartment
I will be buying fridge, washing machine, dryer - hopefully all from the same retailer to make it as streamline as possible

Out of the major retailers such as:
Harvey Norman
Bing Lee
JB Hifi
The Good Guys
(any other i can't think of)

Which of them has the best customer service, in terms of their delivery &* installation, then aftercare in case appliances have an issue?

Most of them price match and have similar stock, so I think the service will be the decider here.

Electrical & Electronics

Comments

  • Jimothy Wongingtons on 17/10/2023 - 09:35
    +1

    You’ll want to check delivery terms most are to building entrance only iirc.

    Prob wouldn’t recommend Samsung if this person story is anything to go by.

  • holdenmg on 17/10/2023 - 09:42
    +5

    https://www.appliancesonline.com.au are good but you might need to discuss access and delivery to high rise if Lift etc involved.

    Free Connection*
    In areas where we offer free delivery by our own trucks, we can also connect and install the following appliances free of charge:
    Fridges - excluding specialised plumbing services
    Washing machines and washer-dryers - excluding washing machine pedestals and anti-flood devices
    Dryers - excluding dryers that require wall-mounting, stacking kits or additional plumbing
    Microwaves - excluding trim kits

    The following items require installation by our fully trained and experienced installers at an additional cost:
    Ice & water dispenser connection for fridges
    Changes to cabinetry for Anti-flood device installation for washing machines
    Dishwashers connection and installations
    Dryer installations (wall-mounting and stacking installations)
    Electric stoves, ovens and cooktops
    Gas stoves, ovens and cooktops
    Rangehoods
    If you want us to install one of the above appliances, you can add a professional installation service to your purchase at the checkout, for an additional fee. Learn more about our installation service.

    TGG have:
    https://www.thegoodguys.com.au/gold-service-extras-members

  • geek001 on 17/10/2023 - 10:03

    Well definitely not TGG in my own experience unless you are paying extra to be their gold service member. My Breville machine broke down and it took my local TGG a week to get it to the repairer. After it was repaired, it sat there at the repairer for another week until I decided to go and pick it up from the repairer myself.

  • Klevakiwi on 17/10/2023 - 13:53
    +1

    For me the retailer would be Winnings/Appliances on line, and the brand would be F&P as they employ there own techs, for warranty/ repairs etc. Even though they have been bght out by Haier, they still operate independantly.

    • Jimothy Wongingtons on 17/10/2023 - 14:48

      good info, good to know, thanks.

    • simplystu on 17/10/2023 - 19:58

      yeah … but sorry, but NO.

      First hand EXP with appliances on line == ARGH !!!
      and their customer service == crap … unless you have hours to spend waiting on the phone.

  • doctordv8 on 18/10/2023 - 13:49
    +1

    Appliances Online have served us well with multiple items over last 8 years.
    Price, options, service, delivery, removal and product issues - all good.

    All good here except we chose a Kelvin bloody ator junky fridge…..that is on us, not them.
    They swapped it out quick smart for another…Kelvin bloody ator….again, us…not them.

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