I bought something from Bing Lee Ebay shop last week. The item is still in transit.
Today Bing Lee drop their price today. Can I ask for refund for the price difference? Alternatively, can i return and buy another one?
Their website said they don't accept change of mind. But Ebay Plus seems accept that.
Probably better to copy/paste specific quote and provide the link for more information rather than a wall of text.
If op buys from them in eBay, their policy doesn't apply, what applies is what on eBay plus is which they set. Checking one of the listing, they do accept return on change of mind.
Guess what, Ebay or BingLee dont make the laws of Australia. They can write any bullshit they like.
Lots of shops don't allow for a change of mind but you can generally get an exchange voucher.
ebay policy > bing lee policy
Australian law > ebay pay policy | bing lee policy.
Cool, so tell us what part of Australian law allows for change of mind refunds due to price drops.
Lol, would you pay more if it went UP in price
Can I ask for refund for the price difference?
You can ask, but they're unlikely to give. Especially after paying eBay fees on the higher price.
If you buy something on eBay and find the same product cheaper elsewhere within 48 hours, we'll give you a voucher for the difference in price, plus an additional 5%.
https://www.ebay.com.au/help/buying/paying-items/ebay-best-p…
I probably should stick to Amazon.
I can just return and buy another one.
and pay for return postage
minus $7
He no like Bing Lee
How do you view orders on their site?
I can't see any options to do that under my account.
How much is the drop?
Can I ask for refund for the price difference?
You can ask anything you like, doesn't mean you'll get it.
Alternatively, can i return and buy another one?
Sure, as long as they do change of mind returns for a REFUND.
Their website said they don't accept change of mind. But Ebay Plus seems accept that.
You'll be paying postage for a change of mind return, so factor that in.
Free return postage with eBay plus. If the retailer has signed onto eBay plus, they will just need to suck it up. I've done the same thing recently following Black Friday sales. Repurchased an item after it dropped, bu it was with a different retailer. The original item is going back. Bye bye.
What did Bing Lee say when you called them?
I have sent an email to them and am still waiting for response. I bought this directly from Ebay so I'd better to go through eBay.
When you email it may go to the wrong department (unless the email is specifically for eBay purpose), but if you ebay message them it should go to the correct one.
Although eBay does say returns accepted on 30 days and free returns for plus members, the terms are also as follows (so I read it as they have the right to refuse your return)
—
RETURNS POLICY
PURPOSE
This policy sets out the circumstances in which goods supplied by Bing Lee Electrics Pty Limited ("Bing Lee") to a customer ("you") will be accepted for return.
AUSTRALIAN CONSUMER LAW
Bing Lee's goods and services come with consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act").
NO CHANGE OF MIND RETURNS
Please choose carefully as Bing Lee does not accept return of goods because you change your mind or make a wrong decision about Bing Lee's goods or services.
ASSESSMENT OF GOODS FOR RETURN
Bing Lee reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants assessed for return must be:
accompanied by proof of purchase from Bing Lee either by providing a receipt or other proof of transaction; and
unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.
Please note that it may be necessary for the manufacturer of the goods to inspect the goods in order to assess eligibility for return. Bing Lee will endeavour to procure such assessment within a reasonable time.
While goods are being assessed, Bing Lee will not be deemed to have accepted the goods for return.
WHEN GOODS WILL BE ACCEPTED FOR RETURN
Bing Lee will accept goods for return only after assessment as set out above, where the goods:
fail to meet a consumer guarantee under the ACL; or
are subject to any express warranty given by:
Bing Lee; or
the manufacturer of the goods;
and the goods are returned in accordance with the terms of that warranty.
WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN?
Subject to any obligation of Bing Lee at law to the contrary, when Bing Lee accepts goods for return:
for a failure to comply with a consumer guarantee which is not a "major failure", Bing Lee may either:
have the goods repaired or provide an identical replacement ; or
provide a refund of the amount paid for the goods;
within a reasonable time; and
for a failure to comply with a consumer guarantee which cannot be remedied or a "major failure" (as defined in the ACL), you may either:
reject the goods and choose a refund or identical replacement or one of the same type and similar value (if reasonably available);
keep the goods and get compensation for any drop in value of the goods caused by the failure; or
agree with Bing Lee to a repair of the goods; and
under express warranty, Bing Lee may either repair or replace the goods or offer a refund in accordance with the express warranty.
A "major failure" is defined in the ACL and broadly is one where a reasonable consumer would not have acquired the goods had the consumer been fully aware of the failure, the goods are unsafe, substantially unfit for purpose or departed significantly from the demonstration model or sample. In this regard you should refer to the ACL.
If you reject goods purchased from Bing Lee in accordance with the ACL, you must return the goods to Bing Lee. If the goods cannot be returned without significant cost to you as prescribed under the ACL, you may ask Bing Lee to collect the goods.
If goods are accepted for repair, Bing Lee will undertake such repairs within a reasonable time. All repairs will be undertaken as prescribed under the ACL.
If you are entitled to a refund under the ACL, your refund will be issued by credit card, cheque, EFT or PayPal depending on your original payment method for the goods.
WHAT HAPPENS AFTER YOUR GOODS HAVE BEEN REPAIRED?
After your goods have been repaired or replacement goods become available, as the case may be, Bing Lee will contact you to make arrangements for delivery of your goods. Bing Lee will only pay for delivery of the goods if they were repaired or replaced because of a major failure or if Bing Lee is required by law to meet the delivery cost.
GOODS NOT ACCEPTED FOR RETURN
Subject to any obligation at law to the contrary, including under the Act, certain goods will not be accepted for return because of their nature, including the following:
hygiene and personal care products;
gift cards and recharge cards;
photo processing and imaging products;
unsealed printer cartridges;
unsealed computer software;
pre-paid mobile phones;
goods supplied directly from Supplier (e.g. Miele and Asko); and
special orders.
PRESCRIBED INFORMATION REGARDING REPAIR OF GOODS
Goods returned for repair which are capable of retaining "user-generated data" as defined under the Act, may as a result of the repair, be subject to loss of data.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
ONLINE SALE RETURNS
If you purchased goods online via Bing Lee's website or eBay store and you would like to return them, you should first contact our Customer Services Department via eBay who will give you a Tracking Number ("TN") to return the goods via Australia Post. If you reside within NSW or the ACT, you may return the goods to a Bing Lee retail store to determine the eligibility of the return.
The process for return of goods purchased from Bing Lee online or eBay is set out in this Returns .
STATUTORY RIGHTS NOT AFFECTED
This Returns Policy will not affect your statutory rights including those under the ACL. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.
FURTHER INFORMATION
If you have a question in relation to this Returns Policy or believe that Bing Lee or any of our staff have not observed your rights under the ACL, please do not hesitate to contact Bing Lee by writing to:
CUSTOMER SERVICE
Bing Lee Electrics Pty Limited
Level 1, 702 Woodville Road
Old Guildford NSW 2161
BING LEE ELECTRICS PTY LTD
ABN 61 000 733 488