Amazon Has Safety Concerns about Roborock Q Revo

Ldragonos81 on 10/12/2023 - 14:06

I just received an email that Amazon cancelled my Roborock Q Revo order due to safety concerns. Anyone in the same boat?

The email:
Greetings from Amazon.com.au

We have learned of a potential safety issue regarding certain product(s) that our records indicate that you ordered recently:

Roborock Q Revo Robot Vacuum and Mop, Auto-Drying, Auto Mop Washing, 5500Pa Suction, Dual Spinning Mops, Auto Mop Lifting, Self-Refilling, Self-Emptying, Reactive Tech Obstacle Avoidance

Please know we have canceled the item from your order, and you have not been charged for this item.

You may also find additional details in the following notification:
https://sellercentral.amazon.com.au/gp/help/external/help.ht…

We took this step as soon as we learned of the issue surrounding this product and regret any inconvenience this cancellation may cause. We trust that you will understand the safety and satisfaction of our customers is our highest priority.

Thanks for shopping at Amazon.com.au

Sincerely,

Customer Service
Amazon.com
http://www.amazon.com.au/

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

Electrical & Electronics Roborock Robotic Vacuum Cleaner

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Comments

  • onceupon8 on 10/12/2023 - 20:38
    +1

    I don't know anything about the Roborock vacuum. But as an Amazon seller, Amazon has been going crazy in the last couple of weeks cancelling listings for "safety" violations. Many listings with batteries & power supplies that haven't uploaded laboratory safety reports to Amazon are being removed - including major brand name items.

    • coffeeinmyveins on 11/12/2023 - 10:31
      +1

      Because so many house fires are being caused by exploding batteries in cheap electronics and it's becoming an insurance nightmare.

  • retailsaver on 11/12/2023 - 14:28

    Interesting. I ordered a Q Revo from Bing Lee during Black Friday / Cyber Monday and the expected delivery date keeps being pushed back (now expected in January).

    Before I saw your post I started a poll to gauge if this is just a Bing Lee or a Q Revo retailer wide issue here:

    https://www.ozbargain.com.au/node/819589

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