How Do Smart Gates at Coles Work?

swprofz on 22/12/2023 - 15:59
Last edited 22/12/2023 - 16:07 by 1 other user

Saw the recently implemented smart exit gate at local Coles.

I had few items in my trolley from another store. The gate opened fine.

Next time, just as an experiment I took a potato (cheapest item i could imagine) and did not pay for it, but paid other items. The gate opened fine this time too.

Just wanted to ask here, should I keep the receipts from other stores? As I don't know how the smart gates work, what to do if the gates don't open for some items (bought from another store) which the smart gate machine thinks as stolen? Did anyone face such scenario?

Food & Grocery

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Comments

  • Hangryuman on 26/12/2023 - 14:14

    saw these new gates at Coles World Square Sydney CBD today - I watched them for a little bit and saw them wide open, not yet working - while the security guard at the other entrance watched me with interest 'intercom - suspicious character at gate 2'

    Ima guess with that busy exit - with over 20 self-checkouts and a stream of people exiting during peak times is gonna require a lot of testing before that works as intended … I can't wait to see if it lasts, or they test it, find it a giant PITA, and rip it out - like those deli counter 'take the next number' tickets where most people did not see the 'take a ticket' then waited, until they saw someone who came later got served before them, and got angry - yeah, that should totally work … ;-)

    • Protractor on 27/12/2023 - 13:46

      All this log-jamming is down to the adoption of self service checkouts.I bet they wish they's never driven down that cul de sac. I watched in Aldi yesterday as the attendant checking me out spent 4 trips going back & forth to the newly 'arrived' self service (ironic name) checkouts. Aldi was bullied into the idea by social media pressure and now I'll bet the chances of loss will increase.
      Employing more humans,and having them physically in a place, because it works, is an anachronism. WFH, self serve,smart gates etc. Oh dear.

  • jugsy on 03/01/2024 - 14:07

    The digital version of that old guy at the Big W entrance who stops every brown person for full receipt checks and waves everyone else through

  • pennypincher98 on 04/01/2024 - 21:11

    Don't visit my local Coles much, this being one of the reasons but when I do the gates are normally always open anyway because turns out a 17 year old on minimum wage doesn't actually want to possibly endanger themselves holding the only thing that releases the barricade between the suspect and their exit.

    About the kind of thinking you'd expect from the company who gave a $5 gift card and a Coles branded water bottle to their team as a Christmas present for copping abuse all year while they made record profits.

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