TV Warranty Query

stuarty9 on 09/01/2024 - 19:46

Hi all,
I have an OLED TV from one of the bigger manufacturers with under 5hrs use on it.
Purchased new in 2020 however was only recently unboxed and started to be used hence the low hours (waiting for house to be finished).
I did not purchased the TV rather it was given to me as well as the original retail receipt (from a big electronics company here in Aus).
I have noticed that the TV has a lot of dead pixels and now need to go through warranty with the TV company.
I would assume this would be classed as a high end television as it cost a few thousand dollars. So it should have warranty for around 5yrs I would think under ACCC?
I am wondering now from a warranty point of view how I go about this as my name/address is not on the invoice? Surely the product should still be covered by warranty. No different to any other gift that one receives for a birthday, wedding gift etc.
Has anyone had a similar experience and what is the best way to go about it?

Cheers.

Electrical & Electronics TV

Comments

  • Neoika on 09/01/2024 - 20:00
    +1

    Not more than three years.

    • fifoo on 09/01/2024 - 20:05
      -1

      Incorrect. ACL doesn’t put a timeframe on warranty.

      If it’s a brand like Sony / Samsung / LG, it should work trouble free for 7-8 years.

      OP, you have option to claim warranty from manufacturer but the contract of sale was between retailer (like JB Hi-Fi, HN etc) so they need to honour it. Unless obviously it was purchased directly from manufacturer.

      • jv on 09/01/2024 - 21:07

        Incorrect.

        No, it is correct.

        Neoika has not had a similar experience where the item is more than 3 years old…

  • Hybroid on 09/01/2024 - 20:01
    +6

    If you go down this route, you need to mention consumer guarantee, not warranty. They're not the same thing.

    Even so, highly doubt you'll get coverage for a 2020 unit. That doesn't seem reasonable, regardles of how long it's been on.

  • AustriaBargain on 09/01/2024 - 20:02

    Contact the maker, they may replace it and even send someone out to swap it. If it were a mainboard problem they would fix it in your home.

  • Jimothy Wongingtons on 09/01/2024 - 20:11
    +3

    Considering you didn’t buy it yourself I wouldn’t be surprised if manufacturer tries to use this to throw the whole case out.

  • Brick Tamland on 09/01/2024 - 20:26
    +1

    How much did it cost? The more expensive the item, the longer it is expected to last.

    In my experience LG is pretty good fixing stuff outside of warranty but mine was only 6 months outside of its 12 month warranty when I needed the panel replaced. Two years outside of the 12 month warranty will be pushing your luck. Worth a try though…

    • jv on 09/01/2024 - 21:08

      The more expensive the item, the longer it is expected to last.

      Not always…

  • karnage1020 on 09/01/2024 - 21:14
    +1

    Under the Australia Consumer Law, you could argue that it is reasonable to expect a high end, expensive TV to last longer than 3 years. I would contact the manufacturer and ask for it to be repaired under the ACL. When they ask for the receipt, send it to them and see what happens.

    You could also contact the relevant state Department that assists with ACL and see if they can offer you advice as to whether the proof of purchase has to be in your name.

    Also agree with what Hybroid said earlier up the comments. Use the term "consumer guarantee" not warranty.

  • randomusername2017 on 09/01/2024 - 21:27
    +1

    Forget the ACCC….

    Just beat Gerry&Co down with the latest issue of bible Choice Magazine

    • payless69 on 10/01/2024 - 04:18

      claims big electronics company!
      thought we had a duopoly:

      Gerrymander with false dog and JBguys

  • JIMB0 on 10/01/2024 - 08:30

    LG?

  • holdenmg on 10/01/2024 - 08:49

    How was the TV stored for 3-4 years?
    Flat or Upright?

    (TV's are meant to be stored Upright).

    Try a Factory Reset.

    • solidussnake on 10/01/2024 - 10:02

      A factory reset won't bring back dead pixels

      • holdenmg on 10/01/2024 - 11:43

        Agreed, but are they dead or stuck?

        A reset is a cheap quick fix if that is all it is.

        Otherwise, is a probably Hardware (and time for Bikies). lol

  • oscargamer on 10/01/2024 - 12:59
    +1

    You say the pixels are dead. They may just be stuck through lack of use.

    Google 'revive dead / stuck pixel'

    It's worth a go (both the physical way - be gentle - and the software way) before talking with the seller.

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