Samsung S23+ Order Delayed

Lgordmelon on 22/01/2024 - 18:24
Last edited 25/01/2024 - 12:10

I ordered an S23+ on 22/12/2023 for an online exclusive colour and since the day I made the order, its status has been stuck at 'Order Accepted'. When contacting support, they said it would ship in 3-4 weeks from ordering, yet it has been over a month without a single update about my order. Originally, the order said it would ship from 12/01/2024 but this has now been updated to 27/01/2024. I am quite frustrated as I am leaving Australia on the 30th and will not be able to get my phone for a while. I am wondering if any other people are/were in the same position as me and whether there is any action I can take. My first experience with buying from Samsung's official website and very disappointed.

Update 25/01/2024 - Chatted with them again and they said that my phone was not in stock and they would cancel the order. I asked for them to not cancel the order and keep waiting but they were not sure when stock would be back. Not expecting any good things on the 27th. Don't know why they didn't make any mention of the stock on the multiple chats I had with them beforehand, just terrible service from Samsung.

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Comments

  • boomramada on 22/01/2024 - 18:28

    I once order a exclusive colour and it clearly said, it will take time, and it did took a bit over month, but i wasn't in any rush. So your may take longer due to xmas break etc. That happens.

  • Drakesy on 22/01/2024 - 18:39

    Wait, you knew the S24 was coming out in Jan right

    • CyberMurning on 22/01/2024 - 18:43

      yep. thats why we buy one generation behind at discounted rate, smart people never buy newly released products - let the rich ppl buy them first

      • Drakesy on 22/01/2024 - 18:44
        +3

        But the alternative was to get the S24 for next to nothing with the number of presale subsidies/coupons etc. It's almost as guaranteed in life as death and taxes.

      • CodeXD on 23/01/2024 - 09:11

        You can also pre-order for a massive discount. It is more about finding the right deal rather than say "Okay s24 is coming out, how can I get s23 for cheap"

    • gordmelon on 22/01/2024 - 20:10

      Wanted to get my phone before then and there was a decent deal for the S23+ when I bought it.

  • vince088 on 22/01/2024 - 20:46

    custom colors always take longer….

  • ihfree on 22/01/2024 - 20:55

    5 days now. You've already waited so good - hold out just a bit more before taking action. Samsung support are nearly impossible to contact. Live chat are powerless.

    Do a search of the forums. Samsung cancelling orders due to lack of stock seems reasonably common.

  • gordmelon on 29/01/2024 - 08:56

    Anyone still waiting for an order? No updates still yet lol.

  • qqending on 01/02/2024 - 11:43

    My order got pushed until mid feburary now :( Same online exclusive color and order around Christmas time.

  • qqending on 03/02/2024 - 17:07

    Update: my order has been shipped

    • gordmelon on 11/02/2024 - 20:29

      same yes, got in the end finally lol

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