Reasonable Timeframe on Warranty Repair from Dealer? (Hyundai)

Gdsamp on 29/01/2024 - 15:05

Partner purchased a Hyundai Venue brand new from dealer early last year, delivered & complied June 2023.

Had its 1k km service, and was fine up until Sep 2023, when alarm/mirrors/proximity key started playing up.
Typically the mirrors should automatically unfold when walking up to the car. Intermittently (and now almost always) when walking up to the car, mirrors won't unfold, and alarm will blare after pressing unlock button on key or door.
Car seems fine mechanically, but a frustrating issue nonetheless.

Took car in to dealer in October, they had it for a few days and returned it with issue 'fixed' only for it to start again the same week. Partner just sort of put up with the problem occurring intermittently, until it was nearly constant and took car into dealer in early Dec 2023. Was able to get some videos of issue occurring to assist with dealer opening a case with head office in Melbourne

This time they provided a loan car. Once again they 'fixed' the issue and closed the ticket on 19 Jan but the issue reappeared that same day as partner was on her way to collect the car.

Last week we went into the dealer to discuss timeframe but they were not able to provide specifics. This issue seems to be quite uncommon, can't seem to find anything similar reported online for Hyundai/Kia (really they have the opposite problem in the states where there is no immobiliser fitted) so I don't expect there's an easy fix.

The dealer/service manager did offer a remedy of a refund but I think my partner would prefer it to be repaired fully or replaced entirely (prices for the venue have gone up across the range since she purchased). Plus she doesn't really want a different car. So we're going into the 9th week of car being with the dealer.

Would like to consult the OzB oracle if they have had any similar experiences and at what point we would look to rectify the issue differently, such that expectations can be set.
A reasonable timeframe obviously depends on the issue, and I understand electrical issues may take far longer to diagnose than some mechanical fault (where a replacement may just take a few days)

Apologies that it is not a european car

Automotive Hyundai

Comments

  • jv on 29/01/2024 - 15:06

    2 weeks

    • Duckie2hh on 29/01/2024 - 15:15
      +1

      Earth weeks?

      • jv on 29/01/2024 - 15:25
        +1

        Mars

        • afoveht on 29/01/2024 - 19:24

          How many Martian days in a Martian week?

          • jv on 29/01/2024 - 19:40
            +2

            @afoveht: A Mars year has 672 Martian days distributed into 24 months of 28 days (of 4 weeks of 7 days each).

            • afoveht on 29/01/2024 - 21:01

              @jv: Ok. I just looked that up. Thank you for the prod. But that sounds very earthy - I wonder on what day the creator of Mars actually rested? It also has 2 moons, so I assume at least one extra day in the week, and alternating months each less than a day.

  • Ryanek on 29/01/2024 - 15:08
    +12

    I would take the refund. Who knows what other issues it might have even after it's been fixed.

  • Duckie2hh on 29/01/2024 - 15:15
    +8

    At least they offered a refund. Plenty of horror stories where owners are stuck with recurring problems.

  • barge-in hunter on 29/01/2024 - 15:18

    I'm suspicious that they've offered a refund - I bet they could sell it for at least RRP (assuming there's still a waitlist on that model).

    • Gdsamp on 29/01/2024 - 15:20
      +1

      surprisingly there is not (in WA at least there is a surplus of the Venue model). i note they have offered refund instead of a replacement (which my partner would actually prefer) as the RRP has gone up (by around 1k for her Elite trim)

      • jv on 29/01/2024 - 15:26
        +6

        RRP has gone up

        But this car is now used.

      • barge-in hunter on 29/01/2024 - 15:29

        Yeah that's really interesting - maybe raise it with Hyundai Australia. They overrule dealerships all the time - and will be able to pull in technical specialists where required.

      • EightImmortals on 29/01/2024 - 17:41
        +4

        SO you got to drive around a new car for 12 months for only $1000?
        I'd take the refund and get the new model.

        • flagger on 29/01/2024 - 18:36
          +2

          That's pretty decent depreciation when you put it that way.

          • jv on 29/01/2024 - 19:42

            @flagger: plus the added resale value of having a newer car.

        • Gdsamp on 29/01/2024 - 18:54
          +4

          a reasonable way of looking at it. Cheers

        • Ridiculous Panda on 30/01/2024 - 00:49
          +1

          Yeah that is $3 a day rental.. sweet deal.

  • Sterio on 29/01/2024 - 15:26
    +1

    I would push for a replacement.

    • jv on 29/01/2024 - 15:27
      +1

      A replacement used car?

  • brad1-8tsi on 29/01/2024 - 15:37
    +2

    If you can get a full refund or an equivalent replacement new vehicle I'd take it.

  • randomusername2017 on 29/01/2024 - 16:42
    +1

    consult the OzB oracle

    On holidays til the 4/2

  • BertieBrown on 29/01/2024 - 22:12
    +1

    Are other used Venues with the same KM/features, the same price as the refund, or have used prices increased beyond what you paid new for this car?

    Option 1 - take refund and find used venue with similar KM.
    Option 2 - look at used prices of your model of KM when you first noticed the problem and tell dealer that in order to replace car at point you didn’t have any issues it will cost x and you’d like to negotiate that sum.

    I’m pretty surprised that they offered a refund at all to be honest. Were I you, after having so many issues getting the problem fixed, I’d take the money and run.

  • Gdsamp on 08/03/2024 - 14:31
    +4

    Update
    Dealer advised a couple weeks ago they would be organising a buyback with Hyundai due to catastrophic fault that cannot be repaired.
    They offered full refund of purchase price or brand new replacement (matching spec) of a 2024 Model
    Partner has opted for replacement.

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