S24 App Compatibility Issues

Jayblesz on 30/01/2024 - 01:09
Last edited 30/01/2024 - 10:01

Got my s24 this Arvo. Just been setting it up and I'm unable to login to the My Telstra app to move over my esim. Telstra chat said to go in-store to do it with a QR code manually, but I don't really have time.

Edit for additional context: when I attempt to login I enter my email (or any email, doesn't matter which) and press Continue and I am greeted with a white page that doesn't load and never changes.
Have reinstalled app 5 times, reset phone/network settings, cleared cache and data from app and chrome… No avail.
Even called Telstra and because I'm esim prepaid they can't even issue a new QR on their system, literally no choice but to go instore.

Also noticed I can't even open the OG Ozbargain app on my s24. I know development was halted but it was still a good app to use.

Just wondering if I'm alone in seeing these issues (particularly the Telstra one) or if anyone else is experiencing similar.

Cheers

Poll Options

  • 6
    I have a problem, but not the same one
  • 1
    I have the same or similar problem
  • 3
    I have no problems on my base model s24
Mobile Mobile Phone Samsung Android

Comments

  • bazingaa on 30/01/2024 - 07:08

    what is the Android version ? it shouldn't matter being a S24 but could be the Android version.

    • Jayblesz on 30/01/2024 - 09:59

      It's a brand new and updated base model s24. Android 14 OneUI 6.1

      • bazingaa on 30/01/2024 - 11:24

        I have Android 14 + OneUI 6.0 on my S23U, I haven't encountered any app issues yet. But I haven't used Telstra or OzB apps :/

  • kerfuffle on 30/01/2024 - 09:13

    I've never had troubles moving my Telstra eSIM over when I've gotten a new phone but this was on my Pixel 6 Pro and Pixel 8 Pro

  • payless69 on 30/01/2024 - 09:54
    -1

    Hell or not they claim to have a staff shortage.

  • JumpingUnicorns on 30/01/2024 - 11:09

    I've got S24 Ultra and have no issues with OzB on it. I'm trying to think what it could be that you're experiencing.

    I have heard in the past when you use Smart Switch from Samsung to Samsung and you bring across settings that it can do some funny things.

    I transferred from my Pixel 8 Pro though so it could be that?

    • Kibbelhs on 05/02/2024 - 19:52

      I've got S24U and just migrated from previous samsung. Can't even launch ozb app.

      • JumpingUnicorns on 06/02/2024 - 08:59

        OzB app isn't being supported or updated by the OzB team.

        • Kibbelhs on 06/02/2024 - 09:09

          What a shame :(

          Still odd that it's working on yours but not mine. I have tried re-installing, clearing cache, no luck.

          • JumpingUnicorns on 06/02/2024 - 09:32
            +1

            @Kibbelhs: I genuinely think it has something to do with Smart Switching from a Samsung to Samsung. I've had issues before where I pull the settings over from one Samsung to another and so has a friend. We both don't transfer settings anymore.

            I went from a Pixel 8 Pro this time so could be why.

            Try a settings reset and see if that does anything :(

  • Jayblesz on 30/01/2024 - 22:03

    Had to go to physical telstra shop and they did esim without the app. Managed to finally log in to Telstra app after that by deleting my google account from the phone and chrome… so maybe its something to do with that.

    Still cant open Ozb app though, and now cloudflare is blocking my access on web browser for some reason lol. Anyway, all good kinda…

  • wtigers on 31/01/2024 - 02:15

    Same issue here app does not open when pressed on my s24 plus.

  • mrhamez on 02/02/2024 - 11:41

    how did you get the phone so early?

    • Jayblesz on 03/02/2024 - 15:48

      Preorder via Samsung delivered by startrack

  • SA19 on 06/02/2024 - 15:44

    App doesnt start, and it freezes the entire phone for a few mins. Tried uninstalling, re-installing, deletimg data etc., nothing works

    S24 U

  • JustJoshin84 on 09/02/2024 - 07:19

    Ive just got the S24 ultra and have the same problem with the ozbargain app :/

  • Akin87 on 11/02/2024 - 09:19

    I got the same problem on my s24 ultra, the app just doesnt open at all.

  • tsbedi on 27/02/2024 - 22:46

    Sam problem with my s24 ultra. Weird.

  • Rahagarw on 21/03/2024 - 20:33

    Likewise, OzB app has never worked on my S24U…given the issue was raised 2 months ago by the author, not sure OzB is doing anything about it ?

Login or Join to leave a comment
Login Join