nbn Line Fault at The Building (FTTB)

frugalftw on 30/01/2024 - 17:27
Last edited 30/01/2024 - 19:24 by 1 other user

I was just told by my ISP that the line to my building and my unit are both faulty.

The line to the unit is covered by NBN so they can have it fixed relatively quickly, but the line to the building is not, and it is up to the building management to make it happen. Most of the residents here are over 60 and don’t care for NBN unfortunately.

Does anyone have experience in this kind of scenario? I don’t mind staying on Boost mobile/Belong for data as I had been, just want to have some sort of a timeframe and backup plan in case I do need to download a large amount of data. My local library?

Internet Broadband nbn

Comments

  • follow on 30/01/2024 - 17:33

    how would they know if the cable to your premises is faulty?
    did NBN techs come and test at the socket?

    do you have tpg fttb at your building?
    might be worth giving them a shot to see if what they're saying is true.

    • frugalftw on 30/01/2024 - 17:58

      No idea, the ISP asked me to unplug the modem and ran some tests, took good 5 minutes. Not TPG. I’ve had issues with Tangerine last round before I disconnected, all they wanted was to sell me a new modem. At least this time it’s not about the modem so I tend to believe them.

  • AndyC1 on 30/01/2024 - 17:34
    +1

    Sounds very fishy that NBN look after the equipment in the building, but not the lead in cable….. Who is the RSP?

    • mskeggs on 30/01/2024 - 17:41

      Sounds like it might be TPG or Opticomm doing the fttb and NBN is trying to cloud the waters.

    • frugalftw on 30/01/2024 - 18:00
      +1

      It’s Launtel. They seem to know what they are doing.

      • BanannaMan on 30/01/2024 - 18:03

        You need some extra data from Belong?

        • frugalftw on 30/01/2024 - 18:12
          +1

          Not at the moment, I still have a couple boost sims. I connected to NBN to load up my ROG Ally lol Lucky I haven’t activated the free 3 months pass.

  • SpicyStew on 30/01/2024 - 18:21

    download a large amount of data porn

    • frugalftw on 30/01/2024 - 18:29

      Do you honestly not know how large games are these days? Also, whoever still downloads porn anyway?

      • SpicyStew on 30/01/2024 - 18:42

        Also, whoever still downloads porn anyway?

        how do you know?

        • frugalftw on 30/01/2024 - 23:43

          You are right, I don’t. I have a sample size of one.

      • Chaddy on 31/01/2024 - 01:02

        Not just games the graphics card drivers are several gig in size as well.

  • apple2016 on 30/01/2024 - 18:22

    If you own the unit, register a complaint with the body corp / building managment. They will have to act on it.

    • frugalftw on 30/01/2024 - 18:26

      I’m waiting for a couple days to see if there’s any updates on the isp end first, because I have nothing to show them. At least some sort of diagnostic data or an email.

    • frugalftw on 23/02/2024 - 18:36

      They just responded

      The Body Corporate has decided that as only your unit is experiencing problems with the internet, it may be related to wiring in your landline.
      Therefore it will be your responsibility to have this checked.

      They did act on it lol Nada.

  • Typical16-bitEnjoyer on 30/01/2024 - 22:21

    I can't fathom how they can determine your line run from the building to apartment is faulty, if the line in to the building is apparently faulty.

    • frugalftw on 30/01/2024 - 23:42

      In theory, you should be able to traceroute and see where the packets are lost. I don’t work for nbn but in principle, it should be something similar to any network test. If say 10% of the packets are not able to reach the building, and the final destination has 50% missing packets, then it would seem to be the case there are more than one leak along the route.

    • Chaddy on 31/01/2024 - 01:06
      +1

      Yeah that makes no sense, as if its FTTN the individual units will just have a phone socket that the NBN modem plugs into the copper takes care of the rest.
      If they have an MDF where all the phone / DSL lines run to, then the building manager just needs to grant NBN co access which they are legally required to do.

  • Chaddy on 31/01/2024 - 00:59

    If the lead in cable to the building is faulty that is for NBN to fix. Log a fault with your ISP and they can raise a ticket with NBN. You can't test this yourself the ISP has tools within the NBN portal that they can check your connection with.

    • frugalftw on 23/02/2024 - 18:30

      NBN refused the appointment the ISP has raised.

  • Platinumtelecom on 31/01/2024 - 04:41

    The RSP can't make a call on this without NBN investigating.

    Step 1: They need to log a fault with NBN. This can only be done once they have performed troubleshooting with you over the phone or if they can show NBN that you have more than 5 dropouts per day

    Step 2: NBN will do remote test/troubleshooting before confirming an NBN appointment. If they are not satisfied that the RSP has conducted all troubleshooting, they will reject the appointment.

    Step 3: NBN tech comes out to find source of the issue. They will advice if the issue is in the lead in cable and before the MDF.

    • frugalftw on 31/01/2024 - 09:29

      Thanks, having some insight on the process is useful.

      I believe they have been testing and reporting it since we had the conversation over the phone yesterday. They couldn’t give me any indication on the performance of the connection in the mean time. From what I could tell, it definitely drops out more than five times a day, more like every 20-30 minutes it goes off.

      So it seems we are just waiting for step 3 to know for sure where/what the issue lies. They should be reasonably timely I hope — how essential a service is internet access considered to be these days?

      • Platinumtelecom on 31/01/2024 - 15:31

        You would be surprised. The fact that NBN considers anything up to 5 dropouts as meeting standards is crazy.

        You should give them another call and request a tech.

        • frugalftw on 31/01/2024 - 21:35

          Step 1.2 ISP determines the fault to be a bridged tap. Since it’s considered internal wiring to the premises, they won’t raise it with NBN and it’s up to the tenant to take it up to the strata to resolve the fault.

          The fault cannot be tested unless there’s an active service, so I would have to pay to keep the service while waiting for the strata to respond. I’m thinking it’s not worth it at this stage tbh, but will email the strata and see what they say first.

          • Chaddy on 31/01/2024 - 22:11

            @frugalftw: The Strata will have No idea what a bridge tap even is and would call a plumber. Get your ISP to do their job properly and log a fault with NBN. NBN will then contact the strata on your behalf if they need to organise access to any shared space.
            Otherwise they will just send a tech to fix the issue.

            • frugalftw on 31/01/2024 - 23:06

              @Chaddy: That’s what I said lol I asked for an email from the ISP to show that the NBN had refused to attend the site given the tests, so that I can at least give it to the strata to prove that NBN has washed its hands. Thank you, gonna start the convo somewhere I guess.

              • follow on 01/02/2024 - 00:25

                @frugalftw: see if you can get tpg fttb at your building. it's separate to nbn.
                at least this will show whether the fault is with you or nbn.

                • frugalftw on 23/02/2024 - 18:34

                  @follow: Body corporate just responded and denied any responsibility on their side. Because I’m the only one reporting issues, it must be an issue that lies within my unit. That is their reasoning.

                  Is tpg fttb cheaper than $320? That’s how much it costs to hire a cabler to come and fault-find on the premises… Gonna take a look now.

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