New Car- Glove Box Scratches, Different Odometer Reading

sonih on 08/02/2024 - 23:37
Last edited 09/02/2024 - 17:53 by 1 other user

So I just bought a new car yesterday.

They got me to sign a couple of documents again, which seemed like duplicate paperwork(?), or may be just confirmation of pickup. Did not receive copies of what I signed.

They asked me for the bank cheque, which I gave (thought needed to inspect the car first etc), and the sales man showed me the car and drove it outside for us to leave with it (no test drive of vehicle etc.).

I have emailed them about this:

  1. Advertised at 8km driven but on pick up it was 24km. It is Brisbane so maybe the yard is 10ks away etc..I might be naive in thinking this: I thought new vehicles were transported (not driven) to the dealer, but maybe that is far fetched)
    Is it cos of test driving? Would there be any paperwork I would receive to show the pickup odometer (I can check what I put in my glove box)

  2. Seems fine and all but when I put the logbook in the glove box, scratches on inside and outside of glove box. This one is a bit more problematic. Asked them how it happened and what can be done to rectify it. Wonder if the whole glove box will be replaced or they offer compensation.

Cheers for useful comments

Automotive

Comments

  • Hybroid on 08/02/2024 - 23:40
    +6

    Why would you sign and pay for a vehicle you did not get to see or test drive? That's on you.

    1. advertised at 8km driven but on pick up it was 24km

    That's a non-issue, within realms of new car km and not something to worry about further..

    2.scratches on inside and outside of glove box
    Asked them how it happened and what can be done to rectify.

    What did they say? What do you want us to say? Pester them for an amicable resolution. Scratches in a glove box is not really a major fault.

    • sonih on 08/02/2024 - 23:48
      -1

      Thank you
      I agree
      I read that I was supposed to test drive it first etc.
      I queried paying it now.
      The drive is all good, but I was never informed about the damage in the glove box until I parked outside the dealership. And by this point the dealership was closing up etc.
      I was also trading in a vehicle at the time, and was not sure how that was going to go, as they just got me to send pictures in on my phone of it.

    • kerfuffle on 09/02/2024 - 06:37
      +5

      To be fair, I didn't exactly get to test drive my vehicle either … Because it was brand new to the market. The day I got to test drive that particular engine was the day I drove my new car away. (I did do a test drive in the previous reiteration though)

    • spackbace on 09/02/2024 - 12:25
      +2

      or test drive?

      New cars don't get test drive on collection

  • BrunoBear on 08/02/2024 - 23:47

    For number 2 please attach some photos so the friendly folks of OzBargain can make an assessment.

    • sonih on 08/02/2024 - 23:49

      Thank u, does ozbargain have upload feature or where should i attach sorry

      See if this works?
      https://ibb.co/D9xgb6z
      https://ibb.co/H7tCTqH

      • BrunoBear on 09/02/2024 - 00:00
        +4

        The dealer should be able to buff out those scratches easily with polishing compound.
        Personally those scratches wouldn't bother me and I wouldn't bother going back just for that. They would eventually happen as you use the car anyway.

        • sonih on 09/02/2024 - 00:01
          -1

          Thank you
          Maybe i was being a bit pedantic, i just didnt know what to expect etc.

          • brendanm on 09/02/2024 - 07:51
            +9

            @sonih: Being worried about the ones inside is a bit over the top, but I would be making a fuss about the ones on the front face of the glovebox lid. If they are definitely scratches that needs to be sorted.

        • brendanm on 09/02/2024 - 07:50
          +7

          How on earth would you "buff out" scratches on textured plastic?

        • eciuj on 09/02/2024 - 12:15
          +4

          Disagree on the outside scratches. I don't have any glovebox scratches like that in any of my cars in 20+ years of ownership. Plenty of other scratches, sure, but no reason why I'd expect the glovebox to get scratched up like that.

      • pegaxs on 09/02/2024 - 08:20
        -3

        JFC… those are the “scratches” you are crying about?

  • Eeples on 09/02/2024 - 00:21
    -1

    If the scratches happened before you bought the car I am not sure you are entitled to know how the scratches came to be. And why would you care?

    If they happened after you bought the car then I think you are entitled to know who did it as they damaged your property and you may need to seek compensation from them.

    But, yer, I would ask them to buff them out or fix them regardless of when the scratches were made (unless you did the scratches yourself of course; which I'm sure you didn't.).

    • trapper on 09/02/2024 - 01:07
      +8

      If the scratches happened before you bought the car I am not sure you are entitled to know how the scratches came to be. And why would you care?

      Well he bought a new car, so he's entitled to a new car.

      • sonih on 09/02/2024 - 01:14
        +2

        Thank you, my thoughts

      • Eeples on 09/02/2024 - 03:34
        -1

        Sure. He is.

        But why be interested on how the scratches were made?

    • sonih on 09/02/2024 - 01:15
      -1

      Hello,
      So i noticed them when i first sat in the passenger seat outside the dealership.
      I bought the car on the day of pickup, when i handed them the bank cheque. I wonder how you get scratches even inside a gloves box

    • JimmyF on 09/02/2024 - 08:05
      +2

      If they happened after you bought the car then I think you are entitled to know who did it as they damaged your property and you may need to seek compensation from them.

      OP purchased a brand new car, this was the first time they 'saw' the car. As someone who has purchased a new car, I would not accept damage on a brand new car.

    • coffeeinmyveins on 09/02/2024 - 15:14

      If the scratches happened before you bought the car I am not sure you are entitled to know how the scratches came to be. And why would you care?

      If you bought a new house and there was a huge hole in the wall, would you care?

      • Euphemistic on 10/02/2024 - 09:14
        +1

        It doesn't matter how it happened, just that it is repaired to as new standard.

  • randomusername2017 on 09/02/2024 - 00:26
    +6

    Check for evidence of puncture repair.
    That may warrant a complimentary model upgrade as compensation.

    • sonih on 09/02/2024 - 01:12
      -1

      Tyre puncture?
      I bought the higher model out of the two in the make

      • randomusername2017 on 09/02/2024 - 19:42

        They might just have to comp you a gift card for the nearest AMG dealer then…

        • sonih on 10/02/2024 - 09:08

          Ye nah

    • pegaxs on 09/02/2024 - 08:18
      +1

      Hehehe… *I understood that reference.gif*

  • Eeples on 09/02/2024 - 00:30
    +3

    They got me to sign a couple of documents again, which seemed like duplicate paperwork(?), or may be just confirmation of pickup. Did not receive copies of what I signed.

    It is always best to read and understand documents before you sign them.

    There is nothing wrong to ask them what you are signing and keep asking them until you understand what you are signing. Just don't sign until you understand what you are signing. OR, bring a friend to help you, OR take the forms home to read them in your own time.

    • sonih on 09/02/2024 - 01:17
      -1

      100%. I felt handled, just need to slow it down and take the time.

  • El cheepo on 09/02/2024 - 01:51
    +2

    I thought new vehicles were transported (not driven) to the dealer, but maybe that is far fetched)

    Sometimes they are moved by car transporters, other times there are teams of drivers by the (mini) busload that will get them from the port to take to a holding yard.
    Depends on volumes and time frames, they need to clear all cars out of the port quick.

    Re holding yards: there is a big one in my city thats about 30kms from the port. So 24kms is nothing.

    • sonih on 09/02/2024 - 12:39
      -1

      Thank you.
      I presumed new car was only driven around the boat / port etc.

      So it can be that the a driver drives the car from the port to the yard and yard to the dealership yeah?

      That's why the odotometres can be further along, as I am imagining the odotometre does not work when the car is not actually driven (e.g. transported)

      • El cheepo on 09/02/2024 - 12:46
        +1

        So it can be that the a driver drives the car from the port to the yard and yard to the dealership yeah?

        It depends on the amount of cars and where they need to go.

        as I am imagining the odotometre does not work when the car is not actually driven (e.g. transported)

        No, the odometer does not work while it is in transit on another vehicle…

  • Euphemistic on 09/02/2024 - 05:56
    +4

    24kms is still new. Non issue.

    Ita a new car, i presume you drove one before purchase so a test drive is not necessary before pickup , the warranty will cover everything to do with driving.

    Glovebox is up to you. If you rrally cant live with the external scratch push them for a replacement, not compensation. It shpuld be a 3min job to replace it. Internal scratches are a non issue.

  • kerfuffle on 09/02/2024 - 06:40
    +3

    advertised at 8km driven but on pick up it was 24km

    They need to test drive the vehicle to make sure it's OK. Mine (collected at 13km) had rocks in the tyres when I picked it up.

  • joka on 09/02/2024 - 06:44

    You need to get a refund immediately.

  • JimmyF on 09/02/2024 - 08:01
    +1

    Oh your poor Dealer…..Worried about a extra 16km on a brand new car.

    As for the glovebox marks, the inside ones are a non event. Could have been done by you putting the book in.

    The mark of the outside should be fixed.

    As for test driving your new car, yeah never happens. Your 'test' drive is the one where you drive out of the dealer.

    Not sure what you expect to get out of a test drive? Are you going to say, I don't like this car and walk away?

  • pegaxs on 09/02/2024 - 08:16
    -1

    advertised at 8km driven but on pick up it was 24km

    Of all the pedantic and pathetic shit. My forehead can only take so many face palms in a single day.

    And let me guess… now you want “cOmPeNsAiOnZ”?

    • smartazz104 on 09/02/2024 - 08:59

      My forehead can only take so many face palms in a single day

      Probably should "stop hitting yourself" so much…

  • antojamo on 09/02/2024 - 08:22
    +4

    I've never heard of someone test driving a new car. I wouldnt care about the scratches inside the glove box, but I'd get them to fix the outside scratch. Thats not unreasonable.

  • EightImmortals on 09/02/2024 - 08:42

    I'd be asking for a new glove compartment door, the other stuff is fine.

  • payless69 on 09/02/2024 - 09:59

    Welcome to honest Queensland!

    To all my trusty neggers out here I do drive a stolen car and it is great fun. Well I did not steal it myself but trusty QLD power high salaried folks are behind a huge heist of ripping off the Commonwealth.

    When I go out for work I do get dumbfounded to see how many solicitors write false statements just like their fully entitled to.

    Glovebox? Yeah mine came with loads of papers and explaining the fraudulent transaction to trusty OFT officers got me into deep troubles interfering with their fraudulent activities.

    Welcome to the smart state, lots of lights, lots of glamour, not even a fully working government, just some unicameral joke!

    • shoppe on 23/02/2024 - 16:22

      Please explain…..

  • apple2016 on 09/02/2024 - 11:47
    +1
    1. advertised at 8km driven but on pick up it was 24km

    Dealer needs to move car and usually dont always use the truck. If you are getting a full tank of fuel, it common for the dealer to drive to the petrol station rather than truck it. I would not bother if this reasonable.

    1. scratches on inside and outside of glove box. This one is a bit more problematic

    This is sloppy by the dealer to not have fixed it before delivery. Looking at the pics, it appears to be an easy fix. Again not worth loosing sleep over.
    Enjoy your new car mate!

    • sonih on 09/02/2024 - 11:56
      -1

      Cheers! Thank you so much

    • rumblytangara on 09/02/2024 - 15:26
      -1

      How is a new car "advertised" at 8km anyway?

      Thought new cars were just advertised as new, i.e. no previous owner. Didn't expect they'd state some arbitrary and extremely precise "X kilometers on the odometer" somewhere.

  • holdenmg on 09/02/2024 - 11:55
    +2

    Just find an empty Car Park and drive it in reverse for (24-8).

    Simples…

    • Euphemistic on 10/02/2024 - 09:17
      +1

      24hr for 8 days?

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