Woolworths Gave Me Far Lesser Quality / Quantity Substitute

lonewolf on 01/03/2024 - 17:43
Last edited 01/03/2024 - 19:59 by 1 other user

Hey guys, not sure if there is a body / organisation that deals with complaints with grocery stores or if it's just Dept of Fair Trading and ACCC.

I have 2 orders, in one some products were substituted for similar type but far less quantity (about 30-40% less) and i would say not as good a product but not terrible either and they reckon it adheres to their policy which is meant to be of similar product of equal or higher quality and quantity. The other product is far less quality product with lower quality ingredients and really for a different purpose to the original product I ordered.

In my second order, some of the similar issues as the first order but also its missing some of the items that were meant to be the substitutes and instead it's got a completely different type of product which is a lot cheaper than the substitute or my original product.

Anyone know which company is the best to go to for complaints and dealing with grocery stores? Or do people recommend a credit card chargeback which is what a friend recommended to me (I think though one of the orders was using gift card for most of the payment).

Related Stores

Woolworths

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    Typical16-bitEnjoyer on 03/03/2024 - 19:24

    lol

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  NoisyMiner on 03/03/2024 - 13:13

  I feel like this a good opportunity for an airtasker. Get a personal grocery shopper. Pay a bit more for premium consistent service. I feel soon Australia is gonna become a butler country and hire people for dirt cheap to deliver food. Uber maid service around the corner.

  Otherwise boohoo OP, can’t expect low paid teenagers to do the shopping for you, Woolworths the fresh out of school people…

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  Tightmike on 03/03/2024 - 14:07

  Why not just return for refund the items you don’t want, and complain via online feedback if you feel so aggrieved.

  Or you could aim for the sky and try and bring on the collapse of a corporate behemoth by posting your disdain all over social media and forums.

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    lonewolf on 03/03/2024 - 16:57

    The online support never said I could , they also weren't willing to admit that I was missing 5 items that were were listed on their order. But I will be returning it once one of the useful commenters on here told me that I could go to a store and do it. I thought since it was online, only online support could authorise it.

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      Typical16-bitEnjoyer on 03/03/2024 - 19:27

      "I spent close to a week on online and email support"

      The online support never said I could

      Very first item in the Woolsworths Returns FAQ….lol

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    lachhelix on 04/03/2024 - 09:20

    Come now… Why refund the items when you can draw the whole process out by months and contact the Department of Fair Trading, bank to initiate a charge back and the ACCC??

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  drfuzzy on 03/03/2024 - 16:28

  The options are:
  1) Woolworths has a problem
  2) The OPs expectations are the problem

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  athk on 04/03/2024 - 08:12

  I’ve never known anyone who thought it was a good idea to substitute Parsley for Coriander…

  Online chat even tried to push back on it.

  I turn off substitutions for everything…

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    NoisyMiner on 04/03/2024 - 08:22

    +1

    If it looks the same, it probs taste the same mentality. Buy vodka gets subbed for Spring Water :(

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  patso on 04/03/2024 - 09:34

  -1

  Did they give you the woke version of the product?

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  lint on 04/03/2024 - 10:25

  If you've already made a complaint and the outcome is unsatisfactory, just stop using their online delivery service. I was not very impressed with Coles or Woolies online delivery during covid - low quality fresh food, milk that expired in like two days, and sometimes entire orders cancelled last minute due to lack of staff.

  I don't know if much has changed since then, but I concluded it's better to just do the shopping yourself.

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  Moderatormoocher on 04/03/2024 - 11:17

  Commenting closed as requested by OP

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