How to Switch ISPs on nbn FTTP?

witsa on 11/03/2024 - 13:28
Last edited 11/03/2024 - 14:37 by 1 other user

Probably a stupid question but internet is pretty critical to my household as me and partner both wfh so I can't have any downtime.

I've been with tpg for some time for ages for that reason. They've always been about the market price and I haven't been bothered to change in case there were connection issues.

That said, just got notified there is a TPG price hike so I've decided that I will look at alternatives.

I have FTTP nbn. If I find a new provider, how does the switch work? Is it similar to switching mobile plans where at some point the old Sim becomes inactive and you put in a new SIM except instead of a Sim you change the password on the router?

Internet Broadband FTTP nbn

Comments

  • nocure on 11/03/2024 - 13:35
    +5

    Ask new isp to connect to a spare uni-d port , ensure connection is working then cancel TPG

    • Sal in SA on 11/03/2024 - 13:38

      The only answer that is needed !.

  • CascadeHush on 11/03/2024 - 13:41

    Any decent ISP will cancel your old ISP when the switch is done, so all you need is to do is sign up to the a new ISP. Expect the switch to take a couple of days and you may lose internet for an hour or two.

    • Sal in SA on 11/03/2024 - 13:50
      +2

      Not with FTTP - just use another port - no need for any outage.

    • AngoraFish on 11/03/2024 - 14:49
      +2

      You absolutely cannot rely on this.

      I changed from AussieBB to AGL just before going on holidays assuming that this would happen. I ended up having to pay for two different services on ports one and two while I was away. I literally had to wait until I got back to swap the cable over in the NTD and then call Aussie to cancel the service on port 1.

      • ginger-gin on 11/03/2024 - 18:34
        -1

        You made your choice so…

        • AngoraFish on 11/03/2024 - 22:18
          +1

          …I let other people know so that they could avoid making the same mistake that OP suggested they make?

  • spackbace on 11/03/2024 - 13:43

    Except for Superloop, who require 30 days notice…

    • onetwothreefour on 11/03/2024 - 14:23

      To cancel or sign up?

      I'm in the same boat as op and actively looking for a new provider.

    • witsa on 11/03/2024 - 14:52

      tpg also require 30 days notice it seems

      • Hirolol on 11/03/2024 - 21:06

        You can still cancel anytime but they will just charge you for the remainder.
        Get rid of em mate

  • Devastator0 on 11/03/2024 - 13:46
    +1

    You approach your new provider and get things set up with them, if they're good, they will tell you to keep your current connection active until everything has been shifted to them. Once the new provider confirms everything is active and with them, you contact your old provider and cancel your stuff with them.

  • scrimshaw on 11/03/2024 - 13:47
    +3

    internet is pretty critical to my household as me and partner both wfh so I can't have any downtime.

    With FTTP, you can switch to a new provider with basically zero downtime.

    Your NBN termination device has 4 ports (labelled UNI-D 1, UNI-D 2 and so on) and when you get a new service provisioned they can use any one of those 4 ports.

    1. Sign up / call up to the ISP you want to go with.

    2. ask the customer service rep to activate your fiber internet on an unused port

    3. When you get an email or sms that your service is ready / active, simply unplug the port that your router's ethernet cable is connected to and connect it to the UNI-D port that your new service is provisioned on.

    4. You can then disconnect / discontinue the old service once you've verified everything is working fine.

  • Muzeeb on 11/03/2024 - 13:47
    +11

    Give Tangerine a call. They will help you out.

    • BOGOF on 11/03/2024 - 14:02

      Tee-hee

    • FoxJump on 11/03/2024 - 14:40
      +2

      They ?
      You could have at least said "They're" so we can all correct you in the same style as the other post.

      • Muzeeb on 11/03/2024 - 14:52
        +1

        That would make more sense. Cheers.

  • FoxJump on 11/03/2024 - 14:39

    If you really cant have any down time … buy router that handles mobile phone tethering fallback.

    i use my glinet brume2 to use a phones internet for when the NBN goes down

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