Samsung Electronics Has Been Ranked The Number One Most Complained about Business in NSW

funnysht on 12/03/2024 - 17:53
Last edited 12/03/2024 - 18:47 by 1 other user

Electronics company, notorious filtration supplier top complaints list

No surprise.

Bought the 65 inch 'deal' from Samsung online….

4 weeks later- nothing has happened.
3 calls to them - after 5min talking it keeps dropping off.
Chat online- say it will be escalated - called 5x times nothing has happened.
'Kai' from customer service manager emails me for details- emailed back- no response, follow up email sent 4x times over course of 2 weeks no response.

Can't send them bikies..given online store?

How likelihood will my order be fulfilled? Should I just cancel my order..I'm cautious cancelling may take ages…

Should I just go to my credit card and lodge a dispute claim for not delivered item.

Addit so they string me along for 30min saying they will escalate it …then when I ask about refund..they say it has already been cancelled..so why did they pretend that there was something to escalate? -__o

Electrical & Electronics TV

Related Stores

Samsung
Samsung

Comments

  • bobbified on 12/03/2024 - 19:10
    +4

    Should I just go to my credit card and lodge a dispute claim for not delivered item.

    This. Do a chargeback and go to a physical store to buy whichever TV you want.

  • Davo1111 on 12/03/2024 - 19:36

    The real crime here is the "smaller" companies that made the list.

    • deme on 12/03/2024 - 22:14

      Why

      • Davo1111 on 12/03/2024 - 22:21
        +2

        Samsung has 30% of market share of mobile phones in Australia. They sell hundreds of thousands of products a year….if not millions…and generated 416 complaints

        Ishka and all mower spares etc have 1 store each, and generated 100-150 complaints. Yet probably sell tens of thousands of products. Their percentage complaint is significantly higher

  • emblurr on 12/03/2024 - 20:27
    +10

    Samsung's customer support is telephone and chat support form Phillipine call centres. They can raise escalations that go to the escalation department in Sydney and Melbourne. The Philippine call centre has no direct contact with the escalation department. Even the employees at the retail shops have no direct contact. Twitter and facebook accounts can't talk to them either. So the people you need to talk to are the employees in Sydney or Melbourne. But they are uncontactable and you can't get into their office to see them. So how to contact them? I found this all out after trying to find a missing $1800 Fold 4 for 100 days after it was supposed to be delivered. What I ended up doing was looking for people on Linkedin that worked at Samsung Australia. Managers, executives and people in escalation department. I emailed them with the traditional format of [email protected] and lo and behold one of them got back to me who said they would find my phone. Anyway they couldn't find the phone and gave me a refund. But this is how I got to the people I needed to talk to in Samsung.

    • Grazz989 on 19/03/2024 - 11:27

      I'll never understand why people think Australia has solid consumer laws when the literal best course of action ends up being to hunt down individual employees on 3rd party websites and then guess their emails.

      I bet in the EU they would've hopped smart to help you.

  • ihfree on 12/03/2024 - 20:44
    +2

    I found getting through to someone who could help with an order issue to be impossible.

    • live chat
    • emailing support
    • Samsung members app
    • product review
    • social media (didn't check if they had this)

    Office of the CEO may be the best bet short of the linkedin approach.

    In the end, I just cancelled the order and bought a different product.

  • Sickman on 12/03/2024 - 20:52

    I see Apple and Qantas make the top ten list too.

  • Pumpkin_rrr on 12/03/2024 - 20:55
    +1

    I’ve always meant to find out, why Samsung doesn’t have any Concept Store in Brisbane ( not sure of the proper name).
    Our last trip to a small city in Kota Kinabalu in Malaysia, they have several Samsung Customer Service/Showroom, across the city. They deal with all Samsung products like TV, fridge, Mobiles etc. Some are in shopping malls, some in shop lots. All we have here are kiosks in shopping centre and doing Mobile phones only.

    • BewareOfThe Dog on 13/03/2024 - 09:41

      Several stores closed in Sydney when covid hit.

      • Pumpkin_rrr on 13/03/2024 - 18:23
        +1

        Oh dear, hope they'd come back, and to Brisbane too!

  • LanceVance on 13/03/2024 - 08:58

    Go to the CC company, probably get some screenshots or make a list of the times you've contacted customer service and they'll reverse the charge.

  • Actilux on 13/03/2024 - 12:23

    Had my 4yo Samsung fridge repaired last week. Ice maker had been playing up for a few months, got on live chat and in 20 minutes a service booking was confirmed. 5 Days later tech turns up and installs a service kit, good as new. No complaints from me.

    • funnysht on 14/03/2024 - 19:40
      +1

      are you the ceo or related to them?

      • Actilux on 18/03/2024 - 08:18

        yeah nah. Must be one of the lucky ones.

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