Possibility of Returning an iPhone 15 Pro Max to Officeworks after Opening

LPennywiser on 12/03/2024 - 20:47
Last edited 13/03/2024 - 10:07 by 3 other users

G'day. As a longtime Android user, I recently switched to the iPhone 15 Pro Max after Officeworks confirmed they could beat Costco's recent sale price.

However, after using the camera, I'm disappointed. It's not as impressive as I expected, and my S23 Ultra arguably takes better photos.

Can anyone confirm if I can return the iPhone to Officeworks? The phone gets quite warm after just a few photos, and the touchscreen feels less responsive compared to my S23 Ultra. Would these reasons be enough for a return?

Thanks in advance!

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Comments

  • Dollar General on 12/03/2024 - 20:54
    +14

    What are they going to do with it?

      • Dollar General on 12/03/2024 - 21:05
        +16

        Cause if they can’t resell it, why would they take it back?

          • DoctorCalculon on 12/03/2024 - 21:33
            +41

            @deme: Then one would argue, OP should have bought the phone from Apple not O/W.

              • cloudy on 12/03/2024 - 21:48
                +4

                @deme: they could use it as a demo, or for parts during warranty…but OW?

                  • cloudy on 12/03/2024 - 22:07
                    +28

                    @deme: Many retailers are provided demos so no.

                    Why should retailer cop the lose of selling for parts, OP could sell it for parts…

                    All OP had to do was try out the phone in a number of places, use the camera, and work out it wasn't for him. But no, he rips open a new phone and wants to bare no responsibility, and pass this to the retailer which will inevitable trickle down to the retailers customers no doubt. Very selfish behaviour.

                    • deme on 12/03/2024 - 22:10
                      -5

                      @cloudy: Never said they did. Just said that Apple does. Do you think Apple doesn't make a loss on returns?

                      • bio on 12/03/2024 - 23:55

                        @deme: Apple has new, empty iPhone boxes, and a shrink wrap machine.

                      • cloudy on 13/03/2024 - 06:33

                        @deme:

                        Do you think Apple doesn't make a loss on returns?

                        Yep they don’t. I just explained it to you so clearly, need me to step by step explain it again?

                        • deme on 13/03/2024 - 10:59
                          -2

                          @cloudy: So Apple resells used phones but repackaged them as new?

                          • cloudy on 13/03/2024 - 20:19
                            +2

                            @deme: My gosh…

                            Demos are provided for free to the stores.

                            OW gets demo from Apple, Apple doesn’t have to give OW a brand spanking new phone for a demo, they get selfish individuals whom return used phones and these phones can be used for demos.

                            Hence, the answer is Yes.

                            OW has no use for used phone

              • reactor-au on 13/03/2024 - 09:49

                @deme: Apple have a well oiled refurbished program, I think they will find something to do with those 14 day returns.

                Or maybe they have enough cash to burn returns at the next apple bbq.

          • Drakesy on 12/03/2024 - 22:02
            +9

            @deme: Officeworks isn't Apple…

  • Nillionaire on 12/03/2024 - 20:55

    How long ago did you get it?

  • hasher22 on 12/03/2024 - 20:56
    +9

    Most likely you won't get a refund, their change of mind policy needs to have the product in re-saleable condition.

    Your phone cannot be retail resold.

    Sell the phone privately and cut your loses.

      • zonra on 12/03/2024 - 21:19
        +38

        I wouldn’t call them defects, more like unreasonable expectations or excuses for refunds.
        You’d think people would try the phones first at various stores before dropping 2.5k on it.

        And I know Apple Store offers a 14-day no-questions-asked return policy.

        Then you should have bought from Apple direct. Officeworks is not Apple.

    • smalltime0 on 13/03/2024 - 12:17
      -7

      Officeworks policy be damned
      If you sell something of unmerchantable quality you have to accept the return and repay full retail price

      • Drakesy on 14/03/2024 - 16:24
        +3

        If you sell something of unmerchantable quality you have to accept the return and repay full retail price

        How is a flagship Iphone of unmerchantable quality?
        I'd like to see ACCC's response.

  • Presence on 12/03/2024 - 20:56
    +11

    What did Officeworks say when you called them?

      • deme on 12/03/2024 - 22:04
        +17

        Why not? Why are you even asking here?

    • PeterSnoot on 13/03/2024 - 07:39
      +3

      Can we automate these obvious suggestions? (Yes, I like them)

      • John Kimble on 13/03/2024 - 08:00

        This ain't Reddit

        • TilacVIP on 14/03/2024 - 18:54

          Thank farrrk

  • Presence on 12/03/2024 - 20:58
    +9

    Highly unlikely

    Change of Mind Returns – 30 Days
    If you have changed your mind about your purchase, Officeworks will be pleased to offer you a refund or exchange provided that:

    You return the item within 30 days of purchase
    You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase, such as a tax invoice)
    The item is in re-saleable condition, including its original packaging (if any), is unused and as sold

  • SoorsK on 12/03/2024 - 21:09
    +8

    It will be warm for first few days since the device is learning your usage patterns. Warm up will be less in the next few days but not as good as S23 Ultra.

    Personally, I don't like iPhone 15 Pro Max that I bought dor my wife. S23 Ultra is much better.

    • Pennywiser on 12/03/2024 - 21:20

      Thanks, good to know that heat up problem won't last.

    • deme on 12/03/2024 - 21:22

      🤣

  • jjjaar on 12/03/2024 - 21:18
    +1

    So you didn’t do your own due diligence and check out a $2200~ product before buying and now you want someone else to bear the consequences?

    • Pennywiser on 12/03/2024 - 21:30
      -6

      That's on me. I've only looked up online articles and YouTube camera comparisons between the iPhone 15 Pro Max and S24 Ultra. Now I see they might be biased and definitely weren't enough research for such a big purchase.

      To be fair, the Officeworks store I visited wouldn't even let me take the phone off the display to try the camera myself.

      • DoctorCalculon on 12/03/2024 - 21:40
        +1

        To be fair, the Officeworks store I visited wouldn't even let me take the phone off the display to try the camera myself.

        Crikey, matey!
        You should have walked out of that O/W store in outright disgust.
        But on the plus side, they let you p/m Costco.

        • Pennywiser on 12/03/2024 - 21:41

          Not just matching, but beating it by 5% actually

          • cloudy on 12/03/2024 - 21:50
            +10

            @Pennywiser: nice, now you can gumtree it without much loss

      • ozbargainsam on 14/03/2024 - 20:57

        Apparently since you have preferences, that means other people have bias.

        (Samsung, Apple, Pixel have photographic 'looks' based on post-processing. You like too-warm photos, maybe Samsung is your thing)

    • HairyChickens on 13/03/2024 - 00:45
      +1

      PennyUNwiser

  • Randxyz123 on 12/03/2024 - 21:25
    +5

    This is why you buy from Apple.
    Their 14 day no questions policy is excellent.

    Put it on gumtree for $1900 ish and someone will buy it.

    • Pennywiser on 12/03/2024 - 21:47
      -4

      My cheap ass couldn't resist that additional 5% off and now I might have to deal with the seeming endless scammers on the internet lol

      • pharkurnell on 13/03/2024 - 12:09
        +2

        Was it worth the 5% saving? Na… me either.

  • ggfatty on 12/03/2024 - 21:40
    +3

    as above mentioned, you should buy from apple direclty if you want change of mind return.

    I would also like to know if officework will take this activated phone back and provide full refund as it is clearly big loss for them

  • foxmulder on 12/03/2024 - 21:52
    +3

    Should have just buy it from Costco, I'm guessing you don't have membership. Costco return policy is 90 days for change of mind, won't matter you have used it.

    Should have bought s23 ultra. I've seen one in recent NZ trip, my mum has it, very impressive photos, significantly much better than my s10+.

  • Drakesy on 12/03/2024 - 22:04
    +4

    Lol,
    Should've bought it from Apple then.

    I would hardly class an Iphone 15 Pro Max as defective.

    Literally a flagship. Why should Officeworks be left out of pocket because you didn't do you due dilligence?

  • John Kimble on 12/03/2024 - 22:17
    +2

    Extremely unlikely, I reckon.

    Having said this, I do on rare occasions see items that have clearly been opened, but returned due to change of mind being sold again on shelves at officeworks (and other retailers) for a discounted price. They usually have this bright sticker with handwriting explaining what is wrong with it or why it was returned. 🤷🏻‍♂️

  • pinchies on 12/03/2024 - 22:33
    +2

    Curious what prompted you to try to switch? There will be good and bad on both sides of the fence. iPhones are supreme when it comes to video quality, and 3rd party app quality, while Androids have a broader 3rd party app range, and more customisability. Samsung S23 Ultra has amazing cameras for sure, so that might have been a bad expectation to carry going in.

  • Muzeeb on 12/03/2024 - 23:42
    +4

    What improvements in image quality were you expecting over the S23 Ultra?

  • mrkorrupt on 13/03/2024 - 08:38
    +3

    if you want a better camera why not buy an actual camera and a decent $500 phone.

    • SlartiBartFozz on 13/03/2024 - 15:47
      -1

      True, a Motorola for around that price and a GoPro would beat the pants off most phones for $1000+

    • DoctorCalculon on 14/03/2024 - 20:39
      -1

      If you haven't realised by now, it was an excuse that the OP wanted to use to return an open box ("change of mind") Apple device.

  • Bob Svargis on 13/03/2024 - 12:13
    +4

    It's not really fair to expect a retailer to take a hit based on change of mind. They can't resell it. But that's the entitlement level people have these days I guess…

  • Willy Beamish on 14/03/2024 - 16:23

    Why would you buy a new phone when you have a perfectly good one? Your problem not ours.

    • fredk1000 on 14/03/2024 - 21:04

      It's a First world problem.

  • EitherWayUp on 14/03/2024 - 16:59

    You know… I don’t believe you that the photos are inferior to the S23. Keep the phone. It’s good. If you want to take better photos of your salad, get a Canon.

  • icekopii on 14/03/2024 - 17:21
    +2

    ill give u tree fiddy for it

    • Plasma on 14/03/2024 - 21:04

      God damn Loch Ness Monstah I ain't givin' you no tree fiddy

  • Mumbles on 14/03/2024 - 17:34
    +1

    Smartphone being too warm and photos being worse than a competitor phone is not a valid reason for the seller to offer refund. Those issues were out of their control. Its reasonable to expect both those issues.

    If you are constantly wanting the best technology or quickly bored you can trade in your current phone at those second hand phone stores to swap for a different phone.

    It's owners in this same situation that supply the products for the used phone stores you see in the malls.

    I'd recommend have a go at asking for a refund. The worst is they say no.

    Another option is advertise online to swap your phone with anyone with the Android model you are interested in. Pick the person with the best condition phone. Otherwise sell at a loss and take it as an education to research better for next expensive purchase.

  • Roe Jogan on 14/03/2024 - 19:14
    +2

    iphone has better video recording, that is a fact

  • Kranbone on 14/03/2024 - 19:42

    Do you want a full refund or just a partial?

  • Vinns on 14/03/2024 - 20:00

    Officeworks and JB Hi-Fi won't honour the change-of-mind policy for open-box Apple items. I was denied a refund for an iPhone 13 (after 14 days of purchase) from Officeworks and an iPad Mini 6 (after 12 days of purchase) from JB Hi-Fi.

  • berger on 14/03/2024 - 20:26

    Didn’t want to demo one before buying?

    Sell privately, cop your loss and move on.

  • JumpingUnicorns on 15/03/2024 - 17:16
    +1

    0 chance, there's also a scam going round where people buy iPhones, open them and replace the phone with anything else (batteries, dead phones etc) and then re-seal with Apple genuine seal stickers bought online.

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