Looking to see if others experienced the same as what I have recently experienced. Usually odd.
Ordered an item for Mwave, click and collect. When i got to the collection area, there were people waiting around, supposedly for collection also which some banter went around while waiting. No staff at front of desk can be seen. A staff member came out from the back but served one particular customer and immediately ran back into the back, mind you that with certainty he saw all of the customers waiting in the lobby. Slowly and slowly customers kept coming in…10-20mins went by and still no one there to serve. There were now like 10-15 customers waiting to be served plus more coming in.
Another staff member came out from the back but was directly engaged with another customer, i guess a "vip customer". Hearing the customer call the staff from the phone, informing them that they were outside which they came out immediately. Looked nothing at it, minded our own business. A good sarmaritan disrupted their conversation in the lobby and they spoke to the staff member that was talking to the "vip customers". The staff member then went inside the back and looked for staff i guess and got another staff to come outside and help out…
Not sure what happened to all the front of desk staff but i guess the original staff thats assign to the desk came back after a while.
Are people just clueless and oblivious to customer service or are they required to be told what to do and require our feedback to actually get something done? Customers are the heart of the business and if they can't even serve customers or have the common sense to do a simple retail job, i guess we are doomed.
Even looked for staff in the docks and asked where is all the staff at front of desk, they replied saying "counters for collection is the other entrance…" in which I asked, wheres all the staff, theres alot of customers waiting to be served, just letting you know. Staff then replies,"they would also like to know the same…" wow, thats just saying how understaffed they are and they arent assigned to help or have no experience in helping or not their duty to assist? isnt this a trigger to be like oh, there is customers waiting and complaining, need to call team members to help?
who knows… just my story to share and have a laugh at… :D
Have your say or experience down in the comments! Share your thoughts and experiences.
Why did you not just walk out ???
Guessing that - mwave do undercut other businesses in the end price to consumers.
You found out the reason how they are able to sell cheaper than others
Either - go elsewhere (at a far higher price point) - or deal with it … Not like it's the end of the world.