The recent profit deal got me thinking about this. Their live chat agents know absolutely nothing. They don't even understand what VoLTE is and how it's different from having 4G data access. It's concerning because Telstra shuts down 3G in June and they still don't understand what it means.
Do any Lycamobile users have Voice over LTE (VoLTE) activated?
Lycamobile is Mobile Virtual Network Operator on the Telstra network. Note the Virtual in that.
That is, Lycamobile doesn't run the network Lycamobile users use, Telstra does.
That's why the Lycamobile support people don't know anything about VoLTE, because their company doesn't run the network at that level, Testra does.
It is really hard to believe that this close the Telstra 3G shutdown that Telstra would let a Telstra MNVO get away with still blocking VoLTE.
I've talked with other MVNOs who were able to turn VoLTE on for the account by themselves.
https://forums.whirlpool.net.au/thread/3n7wmx69?p=3#r53
As of December 2023 Whirlpool suggests there still was no VoLTE on Lycamobile services.