Since last Wednesday I've been having issues logging into my account at amazon.com.au - the OTP code for two factor log in is either not being sent or I am not receiving it.
Does anyone know how to contact Amazon support when the customer cannot log in?
PS: Yes, I'm keeping an eye on the linked credit card.
Thanks
Thanks for the link. I'll give them a call on Monday
How did you go?
Got there eventually… see below
Have you tried use authenticator, it's the same Google authenticator.
The only option I get is to have Amazon send the second factor OTP to my phone by text or voice, which never happens. I am effectively locked out.
I also noticed that email promos and order confirmation emails have not arrived either.
It's a worry….
Thanks for the responses, people. After a considerable amount of time on the phone dealing with Amazon Tech Support people I found extremely difficult to understand, the OTP codes are working again.
The worry now is a parcel delivery confirmation email arrived today yet there should not have been an order in the system….
Technology is great, when it works. When it doesn't, it grates.
Cheers.
Whoa…… a whole bunch of OTP codes arrived on my phone just now. Clearly someone has released the hounds.
Whenever you get it fixed, make sure to use a 2FA app in future rather than SMS.
There's an amazon support phone number too when you click through on this page - https://www.amazon.com.au/gp/help/customer/account-issues