I bought an oven from Ikea a few years ago and the thermostat died meaning the oven just gets hotter and hotter.
I rang Ikea and asked about getting it repaired under the Australia Consumer Law (ACL) provisions. They took my date of purchase and the order number. As the oven was 6 years old and the warranty was for 5 she said no.
I quoted the ACL and she tried to the feed the details into the computer to raise a case number. The computer would not allow her to create a case. "The computer said NO". She explained she could not raise a warranty claim case if the item was outside its warranty period even if she wanted to. She said it was the case for ALL items Ikea sold. I asked about the computer system not catering for ACL provisions and she said she didn't know about this and on pressing her, she said she would raise a case number manually using a paper form and pen! The form would then be forwarded to Electrolux, the manufacturer, who would approved or refuse the claim.
Now an oven is made up of the case, a couple of knobs, a thermostat and two elements. My question is, should a warranty cover all these items? Or, in this case can the ACL provisions cover such items.
I rang Electrolux and they basically said all the items in the ovens (apart from the case) were "consumables" and are not be covered. What should I do?
First of all, how much is a new thermostat and if you can't replace it yourself how much to get someone to do it.