Groupon Five-Piece Luggage Organiser Set -

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Groupon Australia

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• 

  joni on 08/11/2012 - 19:40

  +1

  I contacted Groupon and got the email from them:

  Thank you for contacting Groupon.

  Unfortunately, due to the overwhelming demand the Merchant received in regards to this offer, they have experienced a delay in shipment. They are currently processing their backlog of orders and will get the product to you as soon as possible.

  Rest assured though that your order is on it's way and will be with you soon.

  If you have any other questions, feel free to email me back.

  Thank you so much for your support - we honestly couldn't do it without you!

  Regards,

  • 

    7Alice7 on 08/11/2012 - 19:46

    Thanks for that. I'd be a lot more impressed if I got an explanatory email without having to contact them first.

• 

  parisienne on 09/11/2012 - 09:33

  +1

  Ahhhh yes,i have received this email before.Good old Groupon does it again.Four months of waiting,no response to calls or emails AND then it all ending in Fair trading becoming involved (STILL WITH NO RESOLUTION IN SIGHT,and still no response ).See my earlier post on the whole thing about my mattress from them and Homewarez.

  • 

    parisienne on 15/11/2012 - 07:28

    UPDATE TO THIS.After months of BS,emails,calls and vodkas i FINALLY received a refund from Groupon.Amazing that they won't be bothered if it's just you putting in a complaint…but if Fair Trading comes in with a few emails,BAM….money back.Sad this is the only route to follow just to get what's yours.

• 

  joni on 14/11/2012 - 12:27

  Got mine today

  • 

    voteoften on 15/11/2012 - 16:42

    Refund or merchandise? If merchandise, is it what you expected?

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  7Alice7 on 17/11/2012 - 10:52

  Arrived yesterday. They are OK.

• 

  using-dealsites on 27/12/2012 - 11:22

  I would never buy anything from Groupon again!

  Has anyone out there been ripped off by Groupon? We went trekking in Nepal earlier this year on a deal that included accomm, meals and internal flights. Despite booking 5 months in advance, they managed to bugger up our flights and book them on the wrong day! This caused us to be stuck in a town 2,000m above sea level with no $$$, no working ATM, very few English speakers where we had to cover our own costs because the company didn't care! The only reason we got out after 3 days (and not be stuck there for a further 6/7 days), was to charter a $3,500 helicopter. The company and Groupon have taken '0' responsibility! I've been fighting with Groupon for over 5 weeks now and it's going know-where… NOT GOOD ENOUGH!

  They have this terrible customer service system where I can only ever speak to one girl! so if she's not around or doesn't respond, the case just sits there. I haven't heard anything for 2 weeks now and know-one else will speak to me, nor can I even get a name of another person to speak to because (it's been assigned to this particular person whose name I won't mention)!

  Any-one else feeling ripped off by Groupon right bout now?

  • 

    7Alice7 on 27/12/2012 - 11:35

    +1

    I can appreciate how disappointed and angry you are about your experience, but, I don't think spamming ozbargain is a helpful way to proceed.