Receiving Marketing Material from Online Stores Long after The Purchase

ThithLord on 22/05/2024 - 09:13
Last edited 22/05/2024 - 13:12 by 1 other user

You make an online purchase. You specifically untick "receive marketing material". Half a year later, you start receiving marketing material from the vendor you purchased from.

Do you see this behaviour? It's becoming quite annoying to me, because when making purchases I am fastidious in ensuring I do not miss this option, double-checking I am not signing up to anything.

I am becoming weary of vendors behaviour because it's quite suspicious that they wait so long to then start emailing me marketing material - if you did tick the marketing materials checkbox, you'd start receiving it straight away; so it appears to me they are being sneaky.

What do you think?

The company that prompted this post: EzyDog.

Internet

Related Stores

EzyDog
EzyDog

Comments

  • Jimothy Wongingtons on 22/05/2024 - 09:26
    +6

    I just hit the report spam button on Gmail

  • barge-in hunter on 22/05/2024 - 09:30
    +5

    I've had this happen a few times - I like to think it's not necessarily deliberate, but them moving to a new "email sending platform" or mucking around, trying to "fix" their customer data.

    I disagree with them keeping my data in their marketing platform though - when I clearly opted out. The only reason they should keep my data is for financial/transaction/tax purposes.

    If it's really bothering you, it is likely in breach of the SPAM Act (assuming the company's Australian based, and meets the criteria) - so you can lodge a complaint to the ACMA. They have been handing out some reasonable fines lately

    • ThithLord on 22/05/2024 - 09:47
      +3

      Thanks, Barge, I have actually reported a few marketing emails coming to my work email to ACMA as well as provide them the SPAM documentation. I enquired with EzyDog why I received marketing material when I absolutely opt-out - awaiting their response, if any. Will report them to ACMA if I don't hear back within a week.

      In my opinion, it's deliberate

      • barge-in hunter on 22/05/2024 - 09:51
        +3

        That's totally fair - sometimes these companies try to bend the rules to increase the size of their marketing databases.

        I just can't wait until the government updates the Privacy Act with a "right to be forgotten" clause. Then and only then, will companies have to delete your data at your request - preventing this kind of thing from happening.

        Best of luck

        • ThithLord on 22/05/2024 - 10:18
          +1

          I just can't wait until the government updates the Privacy Act with a "right to be forgotten" clause.

          That would be excellent. We can only hope!

  • altomic on 22/05/2024 - 09:49

    What do you think?

    i think you are over thinking it.

    just unsubscribe and send to junk

  • pegaxs on 22/05/2024 - 09:51
    +1

    I hate buying shit off eBay and then going on some spam list for some junk seller that you just can’t get off as there is no unsubscribe.

    I just report all as junk in my email and then report the email address and the seller/store/business to ACMA.

    • ThithLord on 22/05/2024 - 09:55

      I will give these vendors an absolutely miniscule amount of credit: they always have an unsubscribe function available.

      I'mma start reporting each instance to ACMA though

  • pharkurnell on 22/05/2024 - 10:05
    +2

    I find it annoying when you buy something that lasts years, and then for months after you get emails on the new model… FFS I just bought one

    • ThithLord on 22/05/2024 - 10:17
      +1

      ha ha YES! Why are you advertising to me when I just bought your item?!

  • FezMonkey on 22/05/2024 - 10:34
    +1

    If it's as you described then it's a breach of Aus privacy laws. But it's also possible maybe you engaged with them at another point, entered a competition maybe.
    That's why I usually give benefit of the doubt especially after that much time, and hit unsubscribe and then see if they still contact me.

    Years ago I had a real estate agent texting me even after I had replied 'stop' after about 5 previous messages. Sent the screenshots to ACMA and apparently it was fine?!

    • ThithLord on 22/05/2024 - 10:42

      I actually do like to give the benefit of the doubt, but there are far too many vendors adding me to their mailing list for it to be a mistake on my part (in my opinion).

      Years ago I had a real estate agent texting me even after I had replied 'stop' after about 5 previous messages. Sent the screenshots to ACMA and apparently it was fine?!

      REA = dogs. Can't believe they got away with that

      • FezMonkey on 22/05/2024 - 10:51

        Oh one more story about agents.

        In the space of 15 minutes I got about 12 emails from an agent with "you might be interested in this property" and none of them were remotely what I was after.
        I replied, "what makes you think this is an appropriate level of communication?". Was most likely a CRM error but the guy didn't even respond to apologise.

        Dogs indeed

        • ThithLord on 22/05/2024 - 10:59

          lmao, they're not the brightest bunch, huh?

    • ThithLord on 22/05/2024 - 13:35

      This was their response:

      I'm truly sorry for any inconvenience this may have caused. We use approved email communications platforms to send all our emails to ensure our emails go only to those who have opted in, and I understand how frustrating it can be to receive unwanted messages.

      According to our records, your email address was included in our list of subscribers. We have now immediately removed your email address from our mailing list to prevent any further messages from us.

      If there's anything else I can do to help or any further concerns you have, please let me know. Your understanding and patience mean a lot to us as we work to sort this out. We would be happy to offer you a 15% discount code. Let me know if this is of interest and I can get a code set up for you.

      Thanks for bringing this to our attention, and I apologise again for the trouble.

      I've highlighted their inference that I was on their list of subscribers - if I was, why didn't I receive any marketing emails since I made the original purchase, in June 2023? Smells fishy. I've reported to ACMA

      • FezMonkey on 22/05/2024 - 13:38
        +1

        I work in marketing so I can think of various legitimate reasons why those emails would start up after a period of time, BUT since you opted out from the beginning it shouldn't have happened regardless.

        • ThithLord on 22/05/2024 - 14:02

          Righto, thanks for sharing. I'm still sceptical

  • Dollar General on 22/05/2024 - 11:05

    Just use ACMA’s email address when buying online

  • Rob-4x4 on 22/05/2024 - 11:26
    +1

    My pet hate are the businesses that use SMS/Text messaging for marketing.

    My phone is a work phone which means that when I get a SMS/Text message I have to check in case it is from a client.

    If you are driving this means you have to pull over to lawfully check the message on the phone in case it is from a client.

    Can you imagine how happy it makes me when sitting on the side of the road you find it is more sales/marketing garbage especially when it is from business I have not delt with in years ?

    And.. the work phone I have does not have free SMS/Messaging as part of the corporate plan it is on. So my employer than has to pay for the privilege of me opting out of SMS spam mailing list I never asked to be on in the first place.

    Needless to say I then boycott any business or charities that use this sort of aggressive marketing

    • ThithLord on 22/05/2024 - 11:52

      Yep, that's absolute garbage behaviour. Sounds really annoying

    • Switchblade88 on 22/05/2024 - 13:48
      +1

      the work phone I have does not have free SMS/Messaging as part of the corporate plan it is on

      What kind of dodgy plan is that?? I haven't seen a retail or business plan without included calls and SMS for like 15 years, even with multiple phones and devices on a large business plan. For the amount of money you throw at corporate accounts I don't see how SMS would still be individually charged.

      • Rob-4x4 on 26/05/2024 - 10:54

        Dodgy is a definitely a good description of any plan that charges for SMS/Text messages these days… it is an enterprise plan of some sort for thousands of users..

  • JimmyF on 22/05/2024 - 13:39

    Do you see this behaviour?

    Happens, report them if you, otherwise hit the unsubscribe link.

    If it keeps coming, mark as spam or create a rule to delete.

  • MeesusEff on 22/05/2024 - 13:54

    Reminds me of the good guys concierge where you have to opt in to marketing to receive the credit. And then claimed I didn't opt in, yet I received multiple promo emails per week

  • payless69 on 22/05/2024 - 15:31

    Dell was hacked,
    expect Bangladesh taking note.

  • jonkvh on 23/05/2024 - 08:06
    +1

    It's because they have rotating email account backups, which they churn through to test them out which means sometimes a backup gets refreshed accidently, so everyone receives an email.

    • ThithLord on 23/05/2024 - 08:29

      Sounds shady to me!

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