Qantas - what a load of crap!

voteoften on 12/12/2012 - 01:11

I booked a Qantas flight to get back to oz a day or two before I left oz for a five week holiday. Tried to book a fare that said HURRY five seats or less remaining. First time it indicated none left so I refreshed, hoping that the previous person had not gone through with the booking. Second time seats available. yes! Then a Qantas website error when I tried to pay- no reservation in my bookings section. Tried again. Success. Also not in my bookings. Tried to upgrade to business. Realized two bookings in same name, same qff number. Same flight. Same email address- same phone number. . called them. OK hold 50 minutes. No progress. Emailed. Got crappy canned response that I could call them whilst overseas. Wtf! They said they don't do email alterations.

FMD!!!

Got onto Twitter-. They finally agreed to refund second flight.

What a shithouse arrangement.

I HATE Qantas now. They only do the right thing when other people might know.

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Comments

    • voteoften on 12/12/2012 - 06:37

      I think I will. Thanks for that. The thing is that I knew I'd be disputing it on my QFF credit card, but I knew it shouldn't have to get to that point. I didn't even get an email ticket uh until the next day. During that 50 minutes of being on hold, the message that I could be happy booking online because if I stuffed up, I could call them and they'd fix it up as long as I called before midnight. If they don't answer their phones, there is no way to collect on this promise.

  • battler on 12/12/2012 - 09:24

    Twitter seems to be the only way you get action nowadays.
    I had issue with AirAsia and calls and e-forms did nothing. Twitter was only way they helped me.
    Twitter got me action with Tel$tra a couple of years back too, when call centre couldn't.

  • punk on 12/12/2012 - 12:53

    I've booked online with qantas many times. Once had a problem with a booking that was on a sale and I had chosen the wrong payment. The person on the other end told me there were plenty of seats left so I was good to go and re-book and they'll delete the original booking.

    You had a problem with a booking that had less than five seats available even to the point that someone had taken those seats and you were relying on them reliquishing it.

    Then you had a problem with 2 bookings under the same name etc which for the most part shouldn't happen if its on the same flight so I don't know what exactly you did there. It's understandable if they don't do these type of changes via email. changes aren't generally handle over the email even if you're a consultant - they have to call up.

    I can't help change your thinking on the matter but you're loss but thankfully your issue was solved so at least you didn't have to go further than you had to.

    • voteoften on 12/12/2012 - 14:24
      +1

      The first booking gave me a qantas error message. When I went to My Bookings, the booking was not there. So I tried again. That is what I did there. I tried to book a flight. Got a Q error mssg. No booking in my account. Tried again. How long was I supposed to wait to try again? I did not receive the confirmation email for either flight until I was out of the country.

      Did you miss the part where I was on hold for more than 50 minutes when I tried to rectify it via phone?

      • punk on 12/12/2012 - 20:36

        okay the booking wasn't there, fair enough the internet isn't perfect and that doesn't ever happen on any other site ever yeah? I mean I for one can't speak for you cause I've never had that problem nor any other travel site since and I've made a lot of online bookings.

        And waiting on a phone call during a sale and who knows what time of the day you were trying to call. Other businesses don't have the same type of delay right? I know your frustrated but at least it got sorted out but im just balancing out your negativity. You should try purchasing something on Catchoftheday during a major sale :P

        Go hate Qantas more.

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