Optus and Cashrewards - Optus Postpaid Mobile

Lalephsmith on 14/03/2025 - 18:05

I recently had a $40 cashback for a Optus Postpaid Mobile purchase declined.

The reason given was that: Optus Postpaid Mobile has determined your purchase did not originate from the last click through Cashrewards. Instead, another marketing channel was credited with the commission. As a result, the store has marked your cashback as declined.

I find this frustrating as I always make sure to use the Cashrewards app for these large cashbacks to avoid issues with “other marketing channels”. However maybe this is not an adequate level of protection.

The worrying thing is that I have a pending $100 cashback for a 356 prepaid sim from Optus still pending. It will be a real kick in the guts if I don’t get that one as well.

How do I protect against this in the future?

Mobile Cashback Phone Plan

Related Stores

Cashrewards
Cashrewards
Third-Party
Optus
Optus

Comments

  • iChopstick on 15/03/2025 - 09:34

    I always use the phone app for cashbacks (Cashreward, Shopback, etc.) If you use the app's built-in browser to navigate stores and make purchases, your screen will show a banner of the cashback website. Just take a screenshot of the order confirmation page showing that banner when you're done with the purchase.

  • Wiadro on 15/03/2025 - 11:12

    ill tell you in 7 days about what happens with my cashback

    • Nohtyp on 01/04/2025 - 12:52

      Did you get it on time? Mine still showing pending post the approval date

      • Wiadro on 01/04/2025 - 14:03
        +1

        From the resolution details that Optus Prepaid SIM has provided to us I can see that this particular sale has not been attributed to Cashrewards. This means that after clicking though Cashrewards, a click was made (likely unknowingly) supporting another marketing channel which has resulted in Cashrewards not receiving any commission on your purchase to pass back to you.

        Due to the resolution outlined by the store, this transaction has been marked as declined in your Cashrewards account. We’re just as disappointed as you are that the outcome is not what either of us had hoped for. Just like you, we haven't received any payment for this sale.

        scammers

        • Nohtyp on 01/04/2025 - 15:45

          Damn that really sucks, guessing mine would get the same as it’s still pending

          • Wiadro on 01/04/2025 - 15:53
            +2

            @Nohtyp: yeah im once agian convinced its a big scam

            • Nohtyp on 16/04/2025 - 12:18

              @Wiadro: I actually got it approved after submitting a support ticket

              • Wiadro on 16/04/2025 - 12:25

                @Nohtyp: I’ve emailed them 4 times and got the same reply

                • bargaingalor3 on 16/04/2025 - 15:06

                  @Wiadro: I got the same reply .

                  • Wiadro on 16/04/2025 - 17:44
                    +1

                    @bargaingalor3: I’m actually gonna take it up with a TIO because it’s blatant misadvertising

                    • bargaingalor3 on 16/04/2025 - 19:30
                      +1

                      @Wiadro: I've threatened to report them to ACCC if they don't tell me which affiliate got my commission as I want to know what link I've clicked (I'm sure I didnt click anything other than cash rewards about 4x) …so they said they will ask Optus again

  • alephsmith on 15/03/2025 - 13:47

    I suspect that Optus has claimed their own discount as the other marketing channel in an effort to void the $40 cashback.

    Feels like a real dog act.

  • Craze on 15/03/2025 - 14:38

    Whilst annoying it is a risk with CB deals (vs straight discount)- so my advice is to make sure you're still ok with whatever deal you're going for in the event you don't get CB approved.

  • bargaingalor3 on 02/04/2025 - 18:15
    +2

    My 100 got denied too!!! I'm never using cash rewards again!!! I'm definitely sure I did not click any other links!!

    • alephsmith on 04/04/2025 - 18:20
      +1

      Luckily my $100 cash back was honoured, but given the $40 I already lost I’m going to be very wary of larger cashback with CR now.

  • timbo83 on 04/04/2025 - 02:15
    +1

    Still pending but now thinking we have all been duped. Surely this is a valid reason to have Cashrewards (or at least Optus Cashrewards) deals banned from ozbargain?

    Similarly consumer protections in Australia should apply, ie follow the instructions and there should be no debates about the entitlement to the cashback.

    I checked the main posts and there haven’t been any updates specifically by users there.

    • bargaingalor3 on 04/04/2025 - 10:15
      +1

      Agree. They (cash rewards or Optus ) can simply and easily say we've clicked another link just to disallow payment. Can't believe they wont provide more details. I'm not using cash rewards anymore. They are getting worse

  • timbo83 on 04/04/2025 - 19:03
    +1

    Speak of the devil, both of mine just got approved. So no idea why others are being blocked…

    • Nohtyp on 07/04/2025 - 14:36

      Did you get any delay on getting it approved? Mine was suppose to be approved by 30th Mar, still waiting.

      • timbo83 on 07/04/2025 - 22:59

        Only a few days, was due 1st of April and approved on the 4th.

  • Gina Rinehart on 22/04/2025 - 15:32

    Mine got rejected - $100 from a deal late last year. I think if it's this unreliable, it's borderline misleading and cashrewards deals, at least for Optus, should be banned from being posted.

    How do I protect against this in the future?

    Stop giving Cashrewards (via these click-throughs) your business. I'll be closing my account.

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