Hi all,
I am on the old long-expiry plan with Everyday Mobile (with 10% discount on one monthly shop) with auto-recharge. Just received the notification it failed to recharge but my payment details are up-date, so not sure why it failed.
I tried to recharge manually, it seems I would lose my old plan.
Anyone experience something like this before? I will try to contact them on Monday but damn it is annoying.
Yup, CC details are correct and not expired.
Looks like grandpa has died. Your grandfathered plan has come to an end.
Brutal
Seems like that but the email I received outlining the changes suggested my plan would be grandfathered as long as I had auto recharge enabled.
Looks like I will be losing all my rolled over data 😕
I only say that the grandfathered plan has been killed off because users in the other thread have said that's what they've been told.
Oh no, your auto recharge had an "unexpected" issue and disabled. oh no… too bad
I don't get the point of your tone or your comment.
My auto recharge setup was valid and the old plan was pretty good. Not sure why I should be disadvantaged because of an error on their side.
At least the comments trying to assist and contributed meaningful points.
@am0i: If saying the error was on purpose from their side to kick everyone off the old grandfathered plan.
@am0i
Just copied this from Whirlpool
"got a message that there's a technical issue with auto-recharge and they won't be able to do the grandfathered prepaid recharge on one of our mobiles tonight. It says they extended the plan for 5 days and will do the auto-recharge then. Looking at the app it still shows that it expires tonight. Hopefully nothing stuffs up. I was planning to use the 10% off on Monday.
EDIT: I just checked again several hours later and it now shows the 5 day extension on the mobile app."
Hi there,
Thanks for the input.
I was finally able get it to auto recharge with my old plan. I had start a chat with with an agent through the app and tell them the problem.
Even though my CC details were valid, I had update tthe payment details with the same CC details and the agent was able to initiate a recharge on their end. The amount was deducted then and there but I lost my banked data. The agent said they raised a technical support ticket to hopefully get it resolved.
All in all, I was quite an easy process and the agent was helpful. it seems to be an issue on their end that auto recharge isn't working properly.
Hi my recharge failed a few months ago as I'd gotten a new card but forgot to update details
I just put in a new card detail, didn't click manually recharge and it then autorecharged and kept me in the old plan
Fair enough, I just didn't want risk losing my number and didn't know initially it would immediately to auto recharge once you update your payment details.
I have multiple grandfathered Everyday Mobile 365 day plans amongst my relatives that have gone through this recharge issue over the last 2 months.
It's a mess.
Seems the auto recharge isn't working properly at times. I was able to recharge with my old plan by starting a chat with with an agent through the app.
It's kinda annoying as I didn't want the new plans (don't use that much data) and it's unfortunate you had go down that path.
I did not have auto recharge turned on but want to keep my current (grandfathered plan $170 365days), I was unable to enable auto recharge in the app or desktop as it forced me to select a new plan.
I started a chat with customer service and they flat out said I can't recharge a discontinued plan.
Has anyone been successful with a workaround or is it dependant on the support rep willingness or knowledge to make it work?
Is the Exp eg 03/25 and the CVV on the Card current?