What is the best service to purchase a strata/property report from?
I previously used Before You Buy to obtain several reports during my property search. However, they are now charging me as if I were the successful buyer — billing me once for the report and a second time as a purchaser — for properties I never ended up buying
The reports provided were very low quality with missed important information etc
Looking for another service for reports. Any advice?
The entire point of the BYB service is that the owner commissions a building report but doesn't want to pay for it. So they get the prospective buyers to "share" in the cost, with the understanding that the final buyer will have liability for the full/outstanding balance of the report. No one is going to commission multiple reports to sell one property, so no, you will not find a different report for any particular property.
This service just sells you what the owner has commissioned. Any other service (which I don't believe exists) will only have that exact same report. You are getting crap reports because the owner is buying from crap inspection companies (sometimes on purpose - crap reports might hide flaws in the property).
Look through the stack of property reports you have and see if there were any you think were very detailed and thorough. Contact them directly. Commissioning a building report directly through your preferred inspection company will give you reliable reports but you will also be wholly liable for the normal price of the report, which would be in the ~$500 range.
Avoid buying reports from Jim's Building Inspections (e.g. that franchise network that does lawn mowing and pools). They are complete garbage.
As for being charged as the buyer of the property, try calling them to recify. If that doesn't work, chargeback is your friend.