I ordered a couple of these bags:
http://www.ozbargain.com.au/node/85699
I see others have had problems. Anyone only receive one bag? Mine came in one box. Did folks who received both receive two boxes?
I've written to Tuckers but don;t expect an answer until Monday at the earliest.
TIA
I purchased before Christmas, recieved two identical bags. Can't say it was anything to write home about. I think they should have listed some items were extremely close to or passed use by date.
I ordered 2 lots of 2 for $50
I received a funny mix of stuff but probably 4 bags worth inc 4 actual bags
Some of the stuff especially the crackers was pretty terrible :)
Thanks, can you tell me if you received 4 boxes in the post? I received one box with one bag. A couple of items were doubled, but only a couple. The lollies were particularly dreadful.
Can't remember exactly but I think we got 3 shopping bags and the contents of 3 to 4
I paid $50 so hsould have received 4 of everything
Here's what I recall
Multigrain biscuits (terrible) 3 x 2
Olive oil - 8 bottles
Lollies - got 8 bags I think - at least 6
Nachos in a box - 8
Apricot Jam (lovely) - 8
Chicken salt sashes (lol) - 8 I think
Umm - other stuff too
Quantities weren't consistent with 4 bags full but I guess there was $50 of stuff - albeit that some was terrible - but that's the risk you run with this kind of thing
I gave heaps to the Xmas hamper donations and just kept the stuff I wanted so all good
Thanks for taking the time to answer.
This is the response I got:
"You received the new larger bag as we sold out of the original bags prior to receiving your order. I did send an email to all with this offer as this was the best we could do to support you and get you a great value bag at the time."
No one contacted me. It had the same as one bag, except it had an extra 3 packs of the single serve pasta in a bag that sell for 99cents at the grocery store.
They sell the nachos themselves and they make the tuckers biscuits. You would have thought that they would have threw in a whole heap of extras of those. No, just one of the two bags I paid for and 3 of these crappy pasta packs.
I repeat, no one contacted me. No one gave me a choice.
I can't be bothered to take it up with them but it is very very disappointing.
You could probably send an email or two to sort it out quite easily, but if you can't be bothered to send that, oh well :( Glad I didn't buy this deal then by the looks of it!
Did you tell them to get Tucked? That should work.
I was contacted to say that they had run out of the original bags, and was offered an alternative 'christmas' bag or a refund. I accepted the alternative bag, but there were a few downsides as it turned out (damaged in postage, some items were already out of date, some items were missing and had been replaced with other items). After a few emails back and forth regarding this, they are refunding me $15, which I am happy with.
Thanks.
I wasn't given that option. The only extra I got was a couple of extra pasta mix for one bags. These sell for about $1 each at the grocery store. Everything else was the same for one bag, just a couple of extra crappy pastas.
I gave this company a chance to make good. They chose to lie and say I was given an option. I wasn't.
I'm really not interested in giving them my credit card details for a refund nor in going back and forth with them.
They have ruined their reputation with me. Full stop. As my handle implies I am involved in politics. I deal with a lot of functions and I entertain a lot. Tucker will not be represented anywhere I have control over.
Thank you everyone for your feedback. We know the last deal we offered went badly for some buyers and we honestly did do our best to correct the problems we were told about (which was well after the fact in some cases). It was our first introduction to this site and we sold out of product over the weekend after one of your members found the deal on our site. It was for product that was left over from the Royal SA Show, and had products from other companies that we normally don't work with. It's absolutely true we had serious issues with damage in transit but I guess we will never convince everybody and we will likely never do anything glass again. We will always be open and honest with everyone, so if you have problems then we do want to know about it. The best way to tell us is to email [email protected] as we are listening and we do care. Our goal is simple and that is to produce the best quality all natural all Australian products and give you the opportunity to buy them well below regular retail prices. Apologies and we hope we can regain your support - Sincerely - Tucker's Natural - Managing Director
Maybe you should not have sent me the smart ass reply to the email I sent after receiving one bag. Your company said you consulted about the changed items when you did not. I also did not receive the items you claim were sent in their place. What I received was less than what others received. I gave your company a chance to redeem themselves. Rather than treating it as an opportunity, I got a smart ass fly which contained false info.
Taking 3 months to admit the mistakes doesn't exactly shine well on you either. Better late than never, definitely, but I'm not likely to be a customer again.
Thanks for the feedback as I wasn't aware of this.
We had slightly more orders than bags that all came over the one weekend, and we provided those customers that ordered last with an alternative product offer with even more value. Then we had freight (damage and/or lost) issues across many of the deliveries.
We accept responsibility for this.
We would however never not look after any of our customers, especially as local producers, and that is what makes us different from the imported products that we compete with on our shelves.
If you don't buy our products I understand (although I hope you will) however PLEASE support Australian producers and products as it is you the consumer that can make a difference and ensure that local premium quality products remain on our retail shelves!
Sincerely MD - TN
This is what I sent:
Hi I ordered two of the show bags for $25. I have been overseas and just arrived back today. I received one box from Tuckers and it had one show bag in it. I see online that others have had problems with this promotion. Can you please tell me if you actually shipped two? I can perhaps tell you what the shipping label on my box says.
Thanks