In the process of Googling for info on replacing our Miele dishwasher that died overnight, with another, I came across this thread from last year where discussion was had re the warranty being 10 years, only for the month of September.
Is that a recurring thing? If so I might hold off buying for a few months. (I'm aware it's currently 5 years.)
My Miele Dishwasher Died after 20 Years - Need to Buy a New One
@SYLTB
Cockroaches get into almost any machine with long enough time… got my entry level Miele (non German) after 9 years. Would have needed a new control board
Were they German cockroaches?
😂
Nah these were from their oriental cockroach range, not the OGs
Don't do it..
Miele support has been appalling..
My Miele dishwasher broke down about 4 years old .. (only 2 year warranty).. had to fight them tooth and nail to fix it.. took nearly 5 months.. all they could do and order parts and exchange them.. one at a time from overseas… and still had to pay some costs.. (i have a spare motor, switch and pump as proof)…
Similar my Miele induction top caught fire.. ..at 5 years old also had to fight them. tooh and nail… to fix.. .. eventually.. had to cough up the price of all the labour.. depsite it being an obvious manufacturing fault..
and my is not as isolated one.. had to help a my collegues fight miele as well.. when they wanted or $1500 to fix their dsihwaher as well..
Lots o the parts are also NOT kept in australia and have to be shipped in from overseas.. which can take months and months
This is how bad Miele service is in Australia..
https://www.productreview.com.au/listings/miele
They will they to do anything to get out of their responsibilites to provide a product fit for service.
The way to get they attention.. is pretty much post a whole bunch of complaints on the internet.. and then they start to contact you to fix things..
Their assumption, is that given you could afford their products.. your time is too valuable.. to go through the ordeal of getting them to fix things.. and you will either.. just payout the to exhorbitant repair costs.. or buy a new unit..
I total regret fitting out my House with Miele appliances in the kitchen…
Twice I had had to use LG to fix a washing machine.. both times out of warranty… as soon as I quoted the Australia Consumer Laws… they sent some out to fix it without any complaints.. or charge…. and the person, bought the likely required parts with them..
My Miele dishwasher broke down about 4 years old .. (only 2 year warranty).. had to fight them tooth and nail to fix it
Miele love to claim things like tested for 20 years usage, but offer a sub standard warranty for the price you pay, and refuse to honour repairs under consumer laws to match their claims when they die after a few years.
While I'm sure they might be great products when they are working, they are really not as great as they make them out to be.
the warranty being 10 years, only for the month of September.
Miele is riding on its coat tails from decades ago. Newer machines are not going to last like older machines do.
Miele loves to claim things like built for 20 years usage, but then offers a crap warranty of 2 years. Certainly don't want to stand behind their claims.
From memory that 10 year warranty deal had so many loop holes etc, it wasn't worth it as so many things fell under wear and tear.
Who knows how the OP abused, tortured that German engineered machine that It did not last for another 50 years!
Old Bosch still goes strong after 20 years just as my humble VAG car which I bought both in the same year.
Glad to hear your humble vag is still going strong!
Let me guess, your “humble VAG” is an old VW Beetle, right? That would explain never opening the bonnet, wrong end champ.
yeah tbh I think most people don't read the user manual at all. they think "oh it's tested for 20 years I can just treat it like crap and it will last over 20 years!"
not saying I read the manual for mine, but that's because I haven't bought white good lately.
but found the manual for the old Miele DW I'm currently using which is old enough it changed colour. in it there are even instructions on things to do BEFORE first use. some mixture of salt and water and stuff needs to be put somewhere. (don't do what I typed refer to user manual)
it's probably over 10 years old still works 100% fine, just sometimes when I open it it smells a bit. so I'm going to run descaler through it. miele recommends their own descaler it was only $19 so I'm ok with that. instructions say to start Pots and Pans cycle (the temp is highest) with nothing inside, open it 20 mins into the cycle after prewash, and throw the descaler in the big lid. you are meant to do this at least once per year btw on any dishwasher. Affresh is a popular one made by whirlpool.
same thing with Laundry machine. I bet nobody pays attention to the different load sizes for different cycles. people just shove their full load into it and selects whatever cycle they want like delicate/wool or express. the full load is usually only ok with the standard unmodified cotton cycle. and even then I make sure it's balanced if I'm throwing towels in with not much else I make sure to throw in another towel or a couple rags.
in saying this. I also agree with enshittification. things were just made tougher and with higher quality materials 20+ years ago. you have stuff with premium materials that break sooner than a plastic rice cooker from the 1990's. I'm not kidding I have a old Zojirushi rice cooker that's so old it's yellow (pretty sure it was beige/white when new). still works and cooks rice just as fast as it claims. the entirely shiny smooth plastic exterior has been banged so many times putting it in and out of the cupboard, pretty sure it's been dropped at least once. not a single crack, fracture. no sign of damage. no problem. this plasic isn't breaking down any time soon. 😂 the anti stick aluminum pot inside is also spotless and still anti stick. no amount of scrubbing or impacts can damage it. pretty sure this was before pfas coating.
btw what the smell is and you need to clean away is called limescale buildup.
Was that a humble brag?
Isn't Miele like Ozb fav white good, now where all the fan group?
I had big win with Smeg fixing my dishwasher for ages - when it died I decided to google the model and found several complaints on Product Review and also discovered that seemed to have been discontinued very quickly.
The service manager for Australia had actually commented on a few of the complaints, including his direct phone number and e-mail address.
Probably had an extra few years having it repaired having that direct number.
Might be worth a try for your product.
These brands often do these promotions every year at this time because it is the slower period, because they are “Agency/Proforma” there isn’t much else they can do for a promotion as they need to still pay the Retailer/Salesperson a high commission for selling the goods.
They change it up slightly like your example of Miele 5 Years + 10% and next year they may go back to 10 years but you won’t see a massive discount unless they make you bundle appliances for more profit like a Buy 2+ for 10%, 3+ for 15% etc.
As others are commenting, Miele can be good but the service isn’t great and we are definitely over charged for the product in Australia since they are “Agency/Proforma” so they get to control the price.
I have put a bunch of comments into another post of here for a Miele vs Bosch scenario which may help you.
For a smart and cost-effective approach, choose a reliable brand like LG, Euromaid, Fisher & Paykel, or Haier—often available for less than half the price of premium models. Add an extended warranty for under $100 to get five years of coverage. Use the appliance until it needs repair or replacement; if it can’t be fixed, simply upgrade to a new, modern model and repeat the cycle.
This strategy gives you peace of mind and helps you manage your expenses over the long term. Even if your old machine still works, it likely uses more electricity and water, which means you could be paying double or triple in running costs. Upgrading regularly ensures you benefit from better efficiency and the latest features while keeping your costs down.
Due to multiple appliances dying barely outside of rhe extended warranty we'd bought, and without fail having already needed sevice during the initial warranty period, we'll never touch another LG or F&P appliance, and the Euromaid oven, though it hasn't died, we probably won't replace ut with another.
The Miele dishwasher we're replacing we could attempt to repair, but the error code it's giving us could be for any of 3 issues, so at 12 to 15 years old it's not worth working our way through the list hoping to hit upon the correct solution sooner rather than later.
ACL has made the purchase of extended warranties obsolete.
I can only see mention of the 10 year warranty promotion in 2020 and 2024 so no guarantee it'll be available this year.
Thanks for that. 👍
Miele (at least in Australia) operate in weird ways. Even the sales process. You always have to buy from them directly, they only use places like Myer as a showroom/point of sale. I'd almost expect that the warranty process would be even more convoluted, given that they make it hard to buy their product in the first place. It's not like you can rock up to Good Guys, pull out the credit card and stuff a Miele dishwasher in the back of your car 10 minutes later.
Correct, the retailers don't stock Miele products and discount and promotions directly by Miele.
That is correct.
This is all part of the “Agency/Proforma” branding in Australia that is not done overseas.
The retailer is just an agent that is selling the goods on behalf of the brand.
You are still buying the product direct from the brand and the order/payment is taken through the brands Agency/Proforma system.
The stock is then delivered from the brand direct to the consumer or retailer and not held in-stock in the retailers local warehouse as they are never purchasing the stock as you would with other brands.
The convoluted service issues still depends on the brand, others are usually more open with having 3rd parties trained or at least have access to order their spare parts.
Miele likes to keep their service a lot more in-house with the red Miele branded vans you see driving around and very little or in some areas no 3rd parties to assist, which is part of why people don’t like the wait times for the price point spent when making a service call / claim.
I thought this brand was meant to last forever as it's 'German Engineered'?