So I unexpectedly received a final energy bill (by email). Has my identity been stolen or can anyone say they are moving in which would trigger a disconnection on my account?
I've called the retailer and there is a 25 business day investigation time. I would like to get a head start if the former.
Logging into online portal confirms that my account is in the process of disconnection.
Did not receive any email notification from retailer that a request to disconnect / switch had been received. Seems a bit dumb.
Any ideas on how I could further investigate? Or possible other causes.
Could just be a cheeky company rep who kept your details. Hopefully they get caught and it’s nothing serious.
Personally, I’d be checking all my accounts carefully but not mass closing everything just yet.