Hey all
Just after some advice/opinions.
1) Purchased a phone from Google store
2) Found a cheaper price from Officeworks on the day of purchase, and submitted the price match claim to Google store on the same day as purchase with a link (since their t's and c's said no screenshot accepted)
3) Asked chat when the refund in price difference would happen, said happens once phone shipped
4) Received phone after few days, asked via email to refund difference.
5) They said NO - the link you provided shows the item as same price (well duh.. if you're checking a few days later, the price could have, and did go up).
So my argument is: their policy reads as you can submit the price match whenever, and once the phone ships, they refund. My (bad) assumption was, they would confirm the lower price when I submitted the claim, then the refund would be pending until the phone ships.
No where does it say they would only check the price once the phone ships, as it clearly says "Refunds for the price match are processed when your order ships. "
Plus the agent insisting on a screenshot clearly is against their policy (dot point 4 - https://support.google.com/store/answer/9631873?hl=en#:~:tex….)
How much is the difference ?