No Signal Bars After Porting to Kogan

apokalypsez on 08/07/2025 - 19:57
Last edited 08/07/2025 - 20:11 by 1 other user

just activated my Kogan Mobile SIM and successfully ported my number. The activation process went smoothly, and I received confirmation emails stating that everything was set up. However, my phone doesn't display any signal bars, and I can't do anything

I've tried restarting the phone, reinserting the SIM card, and testing it in multiple phones. I also contacted Kogan Mobile support, and they assured me that the SIM is active and the porting was successful, go thought those things as reset or reinserting. They suggested wait as escalate to technical team..

Has anyone else experienced a similar issue with Kogan Mobile after activation and porting?

Mobile Prepaid Mobile Plan SIM Card

Related Stores

Kogan Mobile
Kogan Mobile

Comments

  • Guybrush57 on 08/07/2025 - 20:18
    +4

    Kogan uses Vodafone. Do you know how good Vodafone reception is in your area?

    • apokalypsez on 08/07/2025 - 22:35

      basically no bars or no signal at all..use kogan for long time but this time seems sims card or something, potential old sim card?

      • Guybrush57 on 09/07/2025 - 00:37
        +1

        So Vodafone gets no bars OR no signal (isn't that the same thing?) in your area yet you've used Kogan for a long time but this time the SIM card is at fault?

        None of that makes sense.

  • 87percent on 08/07/2025 - 20:42
    +1

    Have you tried resetting your network settings?

    • apokalypsez on 08/07/2025 - 22:33

      tried it with kogan customer service…now waiting for their call within 24 hours.

      • Mechz on 08/07/2025 - 22:38
        +2

        How you gonna get a call with no bars?

        • apokalypsez on 08/07/2025 - 22:39

          used other number that i had…

  • Wiadro on 09/07/2025 - 00:24
    +1

    The Vodafone curse

  • FrogSoup on 09/07/2025 - 05:27
    +1

    If the sim is active you should be able to use wifi calling when there is no reception. If that’s not working i would think there is a problem with the port or a faulty SIM card.

  • paul02 on 09/07/2025 - 07:19

    If you believe the Sim is faulty because you have had service on Kogan/Vodafone before, buy a $2 Kogan Sim and do a lost/damaged Sim on their web site. You won't lose your number. You may find 7-Eleven shops may keep these cards.
    If you don't have any luck with Kogan ( and support is good ), mention the telecommunications ombudsman will be your next call.

      • Neoika on 09/07/2025 - 19:29

        I always insert the SIM and detect the signal before port number onto it. I got the bite before.

        For an online only Telco, this step is particularly important as the issue usually can not be solved on the same day.

        • apokalypsez on 09/07/2025 - 19:32

          Yes, it’s the SIM that couldn’t be detected. I told them I already have another SIM, and it able to be detected and shows signal bars as i tested but unactivated sims. I made the request as they suggested, and now I’m waiting for them to transfer my service to that new SIM.

          • Neoika on 09/07/2025 - 19:40

            @apokalypsez: I would say the chance of it is really slim. To minimise the procedures, for Optus and Telstra SIM, I usually swap out the SIM right after get the code. If the new SIM does not pick up the signal, I do not proceed with the activation. For Vodafone SIM, you have to complete the activation before respond to the code. Just test it beforehand.

            • apokalypsez on 10/07/2025 - 08:24

              @Neoika: Yeh..have to wait for the text and transfer numbers. Called them minutes ago. Kogan is awful and can't blame on anything due to cheap.

        • ATTS on 11/07/2025 - 12:08

          Thanks didnt know this

          Is there a guide for this?

          I believe in the past they said dont switch sims until the port was successful or something along those lines

          • Neoika on 11/07/2025 - 12:17

            @ATTS: Use dual SIM slot or spare phone to detect. An unactivated SIM can pick up the network signal.

            Obviously, a company may not disclose the faulty rate of its products, just assume zero chance to start with.

            In practice, once code is received or reponded, old SIM is set to gone in 99% cases.

            • ATTS on 11/07/2025 - 13:58

              @Neoika: Oh gotcha.

              Put the new sim in spare phone/ dual sim

              And leave old sim in current phone until porting finalised

    • apokalypsez on 10/07/2025 - 08:21

      Now have to wait for their text to verify if so that I can transfer to new sims..

  • 87percent on 09/07/2025 - 09:20

    who did you port FROM?

  • Sinnerator on 10/07/2025 - 10:00
    -1

    is your sim turned around the correct way in the tray?

    • ATTS on 11/07/2025 - 12:07

      Oh didnt they have grooves to prevent inserting wrong way

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