Motorola Edge 50 Neo 5G Australian Model Does Not Connect to 5G Network in India

LNotTheRealMe on 30/07/2025 - 13:41
Last edited 01/08/2025 - 15:23

Motorola Edge 50 Neo 5G Australian Model Does Not Connect to 5G Network in India.

I did some research before buying this and found out the 5G bands supported by the device are being used in India as well.
But, after using the device only realized that it does not connect to Jio 5G network in India.
I tried contacting Jio and Motorola support and no luck. Looks like they have some region-specific software update which fixes this issue. Unfortunately, it did not get applied to my model as I bought it here.
I tried a few of the steps listed online and none of it resolved the issue. I'm yet to try a full factory reset as I already have some data in it. Meanwhile thought of checking with experts here if you ever come across any such issues.

Thanks for your time.

Update:
No luck after factory reset as well.

Mobile Mobile Phone Motorola Android

Comments

  • Randxyz123 on 30/07/2025 - 18:17

    Does it connect to any networks? Can you use a manual network selector?

    • NotTheRealMe on 01/08/2025 - 15:25

      It connects to the 4G network. Issue is with 5G. I tried to force it to 5G as well. No luck.

  • bazingaa on 30/07/2025 - 19:25
    +1

    Probably JIO uses a non-standard implementation?

    • NotTheRealMe on 01/08/2025 - 15:26

      Just to make our life difficult :-)

  • yeetmymeat on 30/07/2025 - 20:03
    +1

    Does LTE 4G Data and VoLTE work?

    Motorola is owned by Lenovo, a Chinese company.
    India is not a fan of Chinese companies. A couple of years ago, many (millions) phones were IMEI blocked.
    I had to root my Elephone and change the IMEI number to use the phone there.

    Moto and other Chinese brands manufacture phones in India that are compliant.

    • NotTheRealMe on 01/08/2025 - 15:29

      Yes, 4G and VoLTE working.

      • yeetmymeat on 01/08/2025 - 15:34
        +1

        Oh! Not sure what then.

        I suggest posting on XDA as well.

      • bazingaa on 02/08/2025 - 05:58

        that's interesting, if it works well for VoLTE, may be jio uses a different frequency band?

  • Nillionaire on 30/07/2025 - 20:08
    -7

    \>buys budget/midrange chinese phone
    \>complains about international connectivity

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