Good Guys Commercial Orders Taking My Money but No Email or Order Recorded

Binggggo on 10/08/2025 - 10:17

I have ordered 3 things for Good Guys commercial in the last fortnight, after not using my account for ages. The first was recorded in my account and is ready for collection from Launceston where I am at the moment without issue (induction cooktop).

The second and third item ordered on Friday have seen money deducted from my account, with order numbers given on the receipt page, but those orders don’t appear in my past orders or ‘orders for approval’, and no emails received. These were for a sonos ray, and an optical cable, for collection at my Hobart good guys.

I’m with Rest as my way of joining good guys commercial if that’s relevant.

Does using vpn or different collection points freak them out for some reason, for example?

Any tips?
B

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The Good Guys Commercial

Comments

  • CodeXD on 10/08/2025 - 10:24
    +2

    Have you tried asking TGG live chat?

  • boomramada on 10/08/2025 - 10:24
    +3

    Call them ?

  • Binggggo on 10/08/2025 - 10:28
    -3

    My local store said I could only call them on Monday, so just curious and posted early to see if others were having trouble. I will try live chat but gather good guys normal systems can’t talk to the commercial arm.

    • boomramada on 10/08/2025 - 10:31
      +1

      Wait till Monday ? Perhaps they don't have stock's to fulfil the oeder.

  • 7hil on 10/08/2025 - 10:31

    If you’ve access the website via a link, say for example using the Origin app, then no it won’t actually attach the order to an account and will save it separately as a guest order. I had the same issue using JB‘s commercial website and could only access the order via the same link on the Origin app.

    • Binggggo on 10/08/2025 - 11:37

      Thanks for the useful advice :) appreciated! Although as it happens I hadn’t bought via a link. But maybe it’s just glitchy.

      • Downvoter on 10/08/2025 - 14:18

        lol dunno why you were negged. Here’s an upvote to square the ledger.

    • CodeXD on 10/08/2025 - 17:54

      OP said the first order is attached to their account tho?

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