Kogan Returns for Faulty Monitor Arm?

viperacr on 01/09/2025 - 15:52

Hey guys,

I recently purchased a monitor arm from Kogan which claimed it supported monitors up to 49” and 18kg. I have a 10kg 49” monitor.

Upon setting it up I noticed that the monitor arm wasn’t strong enough to hold it up properly, it kept tilting forward even after countless times undoing it and tightening it as much as I could (I’m not an idiot).

Anyway, I’ve gone to return it to Kogan as a faulty product as it’s clearly designed for lighter weight monitors. The problem is they won’t give me a refund, only store credit claiming it falls under their ‘change of mind policy’ and it’s not faulty.

I told them it’s clearly a fault and I want to return it for a refund under the consumer law, but now they’ve ghosted me lol

Has anyone had a similar experience? How did you manage a return with them? Safe to say I’m never shopping with them again.

Computing Monitor Arm

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Comments

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  • MS Paint on 01/09/2025 - 15:55
    +2

    (I’m not an idiot).

    Kogan and ozbargainers will just have to take your word for it.

  • McMaferMur on 01/09/2025 - 16:37

    this?
    https://www.kogan.com/au/buy/kogan-heavy-duty-full-motion-ga…

    hmm probably next time get Monitor Arm for 30"- 59" Monitors just to be safe ie in the middle of range

    • viperacr on 01/09/2025 - 17:01

      That's the one. You'd think saying it supports 18kg would be enough, but clearly they've never actually tested that. I've ordered a more sturdier one from Desky instead and that should hopefully work.

  • Hybroid on 01/09/2025 - 19:02
    +4

    Stop buying Kogan products, expecting them to work as intended, then being surprised that their customer service don’t care when they don’t…

  • brendanm on 01/09/2025 - 19:08
    +1

    (I’m not an idiot).

    Well, you did buy something from Kogan and expect it to be something other than a piece of crap.

  • viperacr on 01/09/2025 - 20:32

    Thanks for the helpful advice everyone…

    • brendanm on 01/09/2025 - 20:57
      +1

      Just do a credit card chargeback.

  • wetsandwich on 02/09/2025 - 13:23

    Yeah credit card chargeback will wake them up - they'll either cooperate or continue ghosting which would mean they aren't disputing the chargeback.

  • joka on 02/09/2025 - 22:00

    Was the arm extended too far forward? Maybe the rating of the arm is when not extended forward?

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