Grays Online Pricing Error - Going Back ON Galaxy III ~$360 / XOOM 2 ~$215

LPandabargain on 29/01/2013 - 19:22
Last edited 29/01/2013 - 21:57 by 1 other user

Dear Customer,

Due to a processing error some goods listed via Buy Now on GraysOnline over the long weekend were subject to incorrect pricing, unfortunately due to the public holiday this error was only identified today. We are currently identifying the transactions affected and if you are identified as having ordered goods at the incorrect price we will be in further contact with you. You can expect to receive a full refund and, in recognition of the inconvenience caused, we will also be offering a $50 voucher for use with the next purchase made on GraysOnline or GraysOutlet.

We will be in further contact in the next couple of days with specific details of refunds due and voucher information.

Regards

GraysOnline Customer Service

Related Stores

Grays

• 

  colbus123 on 29/01/2013 - 19:27

  +6

  Oh well, it was nice of them to give you a $50 voucher

• 

  Pandabargain on 29/01/2013 - 19:29

  -7

  Surely the cost price wouldnt result in a loss. I want my phone not a $50 voucher I will never use after this experience.

  • 

    colbus123 on 29/01/2013 - 19:32

    You didn't really think they would honour did you? It is too good to be true

    • 

      Pandabargain on 29/01/2013 - 19:33

      +1

      I think they had reasonable time to go back on it, especially when they sold more units last night at 11pm for the same price.

      • 

        colbus123 on 29/01/2013 - 19:36

        +1

        True, they are pretty hopeless

  • 

    ilostnemo on 29/01/2013 - 19:57

    +1

    Make sure you pass your voucher on.

  • 

    nubzy on 29/01/2013 - 21:22

    feel free to give me the voucher if you aren't going to use it!

• 

  c64 on 29/01/2013 - 20:33

  what did you expect?

  • 

    Pandabargain on 29/01/2013 - 20:36

    -6

    My phone which in my opinion is now mine as i have paid and received a tax invoice

    • 

      Tafe on 29/01/2013 - 20:45

      -1

      I would assume pricing errors are written into your T&Cs. Be happy with your voucher.

      Possession is nine-tenths of the law…

      (but yes, Grays are confirmed for hopeless)

• 

  glitchx on 29/01/2013 - 23:49

  +4

  they pulled a harvey on ya!! lol

  • 

    strangeloops66 on 30/01/2013 - 00:34

    +3

    A Harvey is being name-called by the chief himself, and not even the hint of a voucher.

• 

  nismo on 30/01/2013 - 10:42

  +1

  If they are supposedly trading (as an online store) 24 hours a day, 7 days a week, 365 days a year - then why are they blaming the Weekend and a Public Holiday for the delay in realising the error? Didn't they have ANY staff working over those 3 days (and nights)? Nobody monitoring sales and traffic? <shrugs> what a joke.

• 

  wtfnodeal on 30/01/2013 - 16:16

  I somehow dont feel $215 for xoom 2 is a mistake as i remember eb games had it for $268 australian stock right before xmas

  • 

    Pandabargain on 30/01/2013 - 17:50

    -2

    Contacted Grays today and they told me its a a mistake. Argued about it for 30minutes and pointed out Eb hwas selling astokck at $268 and once you include the $50 voucher in the $215 I thought it was reasonable to get it for $215. Got no where, have no contacted Fair Trading

    • 

      wtfnodeal on 30/01/2013 - 18:16

      +3

      I'm happy to spend the $50 voucher.

    • 

      Victorious on 30/01/2013 - 19:02

      +2

      Fair Trading won't be able to help you, you wasting your time.

• 

  Sydgun on 31/01/2013 - 20:11

  +1

  Good on them to give a $ 50 voucher as a sign of goodwill… unlike someone we know….