Store have to honour price AFTER purchase?

Hi,

I just bought a graphics card online from an AUS PC store and it was $300 less then the actual price of $600. They have now emailed me saying this was a mistake etc… so they don't have to honour it even though I have purchased?

Comments

  • Have they charged you?

    If not, then I am sure their T&C will specify that purchase is not complete until payment is taken.

    They will have every right to say that the price is a mistake, and it probably does so somewhere on their site.

    Pax

  • Check this Whirlpool Thread out:

    http://forums.whirlpool.net.au/archive/1116785

    I haven't read it properly but one of the replies says that "A trader is within their rights to refuse to sell any goods that may have been marked incorrectly. The displayed goods are purely an offer to treat and are a point of negotiation for sale." http://www.fairtrading.qld.gov.au/OFT/oftweb.nsf/web+pages/3…

    However, it may be different because you've already paid, i.e., it stopped being purely an offer to treat and the sale happened. I am not a contract lawyer. However, I would think that they are entitled to just offer you a refund…

  • I was not charged because the store did not have an integrated online purchase system. At checkout there was the option of bank transfer or 'pickup and pay' which I did, and received an email confirming my order and saying thanks for your purchase.

    • +4

      As you haven't paid, then a purchase has not occurred. What you have done is ordered the product based on advertised price.

      I would say that based on thewingman's response, then they are right to refuse you, as it sounds like they incorrectly marked the price on their site.

      Some might see this as bait and switch, but they are within their rights to let you know the advertising of that price was a mistake.

      Pax

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